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Professional-Technical Programs

 

Lewis-Clark State College Catalog 2007-2009

 

Degrees Offered  -  pdf
BUSINESS TECHNOLOGY AND SERVICE 

CONTACT PERSON
Chair: Lynn Mathers, M Ed
e-mail: lmathers@lcsc.edu
Division Offi ce: SGC 60
Phone: 792-2466Fax: 792-2856
Web: http://www.lcsc.edu/bts

FACULTY
• Rhona Alboucq, BAS, SGC 62 rjalboucq@lcsc.edu 792-2371: Medical Office
• Jason Blazzard, MBA, SGC 37B blazzard@lcsc.edu 792-2364: Web Development
• Jim Bowen, M Ed, SGC 33B jbowen@lcsc.edu 792-2893: Business Management
• Rhonda Combs, M Ed, SGC 67 rcombs@lcsc.edu 792-2315: Web Development
• Andy Dahlquist, M Ed, SGC 27A aldahlquist@lcsc.edu 792-2147: General Education/Mathematics
• Julie DeBuhr, M Ed, SGC 61 jdebuhr@lcsc.edu 792-2278: Administrative Assistant
• Diane Driskill, SGC B104 ddriskil@lcsc.edu 792-2894: Graphic Arts/Printing Technology
• Sue Gudmunson, M Ed, SGC 69 slgudmunson@lcsc.edu 792-2372: Bookkeeping
• Brian Kolstad, BAS, SGC B23/B22 bdkolstad@lcsc.edu 792-2365: Graphic Arts/Printing Technology
• Molly MacGregor-Cole, M Ed, SGC 64 mmacgreg@lcsc.edu 792-2380: Administrative Assistant
• Lori Ann McCann, BS, SGC 70 lmccann@lcsc.edu 792-2363: Legal Assistant/Paralegal
• Joni Mina, PhD, SGC 37A jmina@lcsc.edu 792-2809: Legal Assistant/Paralegal
• Mike Owen, MA, SGC 37C mowen@lcsc.edu 792-2417: General Education/Communication
• Janice Raykovich, BS, SGC 43A jmraykovich@lcsc.edu 792-2103: Early Childhood Development
• Verna Studer, M Ed, SGC 68 vstuder@lcsc.edu 792-2483: Administrative Assistant
• Cara Thompson, BS, SGC 33A 792-2765: Business Management
• Virginia (Gin) Weber, MS, SGC 65 vweber@lcsc.edu 792-2427: General Education/Mathematics
• Jan Wyatt, RN, SGC 27B jawyatt@lcsc.edu 792-2689: Medical Assistant

OVERVIEW
Business Technology and Service Division (BTS) is a community of professionals whose mission is to educate and train people to lead fulfi lling and productive lives. The BTS faculty and staff accomplish this by:

• Creating a student-centered atmosphere

• Providing work relevant learning environments

• Continually upgrading applied curriculum

• Developing knowledge, skills, and professional attitudes

• Creating life-long learners

• Utilizing active career specific advisory committee

• Providing work-based training through co-op, live shop, clinical experiences, and internships

• Earning certification in both workplace experience and teaching

ADMISSION AND DEGREE REQUIREMENTS
See the Admission and Related Information section of this catalog.

PROGRAM CHARACTERISTICS
The instructional programs of the division emphasize skills which are critical to functioning on the job. Instruction is based upon specific competencies and frequently allows students to progress through a course at their own pace.

Practical on-the-job experience gained through a supervised cooperative, internship, or clinical study is an integral part of each program.

BASIC SKILLS ASSISTANCE
Students who desire to enter post-secondary programs but need to brush up on basic skills will be enrolled in the basic academic course(s) as indicated by the COMPASS assessment. The basic academic courses include: Basic Reading, Basic English, and Basic Arithmetic. Assistance for basic skills may also be received from Adult Basic Education.

PRIOR LEARNING ASSESSMENT
Students who have a strong background of work experience, or education, are encouraged to discuss the opportunity to challenge courses with program advisors.

CLASS ATTENDANCE
Because attendance is important in the workplace, it is emphasized as a requirement for class attendance. Also, many classes have limited spaces or equipment available; therefore, if a student does not attend class they may lose their class space to another student who is on a waiting list.

DEGREES AND CERTIFICATES OFFERED AND STUDENT OUTCOMES
Associate of Applied Science degrees and Bachelor of Applied Science degrees are offered in the following programs.

Advanced Technical Certificates are offered in the programs marked with an * (see the following pages for more detailed information).

• Administrative Assistant*
• Bookkeeping*
• Business Management*
• Early Childhood Development *
• Graphic Arts/Printing Technology
• Hospitality Management*
• Legal Assistant *
• Medical Assistant• Medical Office*
• Paralegal
• Web Development*

Technical certificate programs are offered in the following programs (see the following pages for more detailed information).

• Digital Imaging
• Early Childhood Development
• Food and Beverage Management
• Legal Office Technology
• Medical Biller/Coder
• Medical Receptionist
• Medical Transcription
• Office Technology
• Offset Press
• Paralegal
• Retailing
• Rooms Division Management
• Supervision
• Web Authoring

ASSOCIATE OF APPLIED SCIENCE DEGREES
ADMINISTRATIVE ASSISTANT

The Administrative Assistant program combines a well-balanced academic program with expert administrative and computer instruction to give students the diversified educational training and background needed to hold office positions of responsibility and importance in many areas of the business world. On-the-job experience enhances the transition from the classroom to the real world of work. The administrative assistant has various job opportunities. These might be in travel, sports, or entertainment; banking, insurance, or real estate; technical, government, or foreign service; and public, private, or temporary agencies. Upon completion of the Administrative Assistant AAS degree, students will:

• Perform routine clerical skills
• Demonstrate proficiency in using word processing, spreadsheets, and database applications
• Demonstrate interpersonal, teamwork, leadership, organizational, and decision-making skills
• Communicate effectively as a writer, listener, and speaker in social and business settings
• Apply principles of accounting and math in office situations

BOOKKEEPING This option provides opportunity for students who wish to specialize in bookkeeping functions. Graduates of this option will be able to enter employment as general bookkeepers, doing the analysis, recording, and other work necessary to keep a complete set of books for a small business; or they will be able to assist with the bookkeeping and accounting functions of a large business, industrial firm, or agency. Upon completion of the Bookkeeping AAS degree, students will:

• Demonstrate competency in accounting procedures for a merchandising business in a sole proprietorship, partnership, or corporate environment
• Demonstrate competency with computerized accounting software and spreadsheet applications
• Understand the timelines and procedures for payroll and reporting requirements
• Demonstrate knowledge of basic issues in business, collections, and small business management

BUSINESS MANAGEMENT
The Business Management degree program is designed for students who wish to work at the supervisory or management level in a retail or service business, or to prepare for small business ownership. The first level concentrates on entry-level skills, attitudes, and knowledge. The second level emphasizes supervisory and personal management skills as related to positions beyond those of entry-level in business, institutions, and public service. Courses allow for part-time employment in career-related jobs under the supervision of an instructor. Delta Epsilon Chi is recommended as the part of the program; this allows opportunity for practice and development of group participation and leadership skills similar to those found in successful entrepreneurs. Upon completion of the Business Management AAS degree, students will:

• Plan, organize, and communicate with team members
• Achieve both individual and team goals through planning and organization
• Communicate effectively in writing, listening, and speaking
• Supervise and manage daily operations in retailing
• Develop a business plan
• Demonstrate effective salesperson skills to enhance customer service
• Demonstrate understanding of sound financial decisions
• Understand the legal impact of the law with regard to small business ownership
• Use technology to increase efficiency

EARLY CHILDHOOD DEVELOPMENT
The Early Childhood Development program prepares students with skills to be qualified as lead teachers at Head Start, or instructional assistants in the public schools, or any other instructional or care-giving position in an early childhood organization. The program emphasizes the physical, mental, social, and emotional development of children. Early childhood educators/workers provide care and learning experiences for children in pre-school or day-care programs.

Entry into Early Childhood Development Courses
Because Early Childhood Development courses require that students work with children, students enrolling in these courses are required to undergo a criminal background history check. This needs to be completed by the beginning of the second semester or students will not be allowed to register. Instructions on how to initiate the background check procedure will be provided by the program advisor. Upon completion of the Early Childhood Development AAS degree, students will:

• Establish and maintain a safe, healthy learning environment for young children
• Advance physical and intellectual competency in young children
• Support social and emotional development and provide positive guidance for young children
• Foster positive and productive relations with families
• Ensure well-run, purposeful programs responsive to participant needs
• Maintain a commitment to professionalism

FIRE SERVICE TRAINING
The program is designed to upgrade the firefighting skills and knowledge of volunteer and paid firefighters, and covers all phases of firefighting. The intent is to provide firefighters with the skills needed to save lives and protect property in a safe and efficient manner. Participants must be members of a paid or volunteer fire department. Technical skill courses are offered through fire departments under the coordination of Workforce Training. Upon completion of the technical core and technical support classes, students may choose to complete the LCSC general Education core classes and apply for an AAS degree in Fire Service. See the Program Plan area for this major.

GRAPHICS ARTS/PRINTING TECHNOLOGY
The Graphic Arts/Printing Technology program is a basic program designed to give students a fundamental working knowledge of typesetting, graphic design, digital imaging, film imposition, platemaking, offset presswork, and bindery processes. Graphic Arts/Printing Technology students are required to take a math skills pretest. Those students not successfully completing this pretest will be required to complete MTHPT 010 with a passing grade before continuing on in the program. Students will have a fundamental knowledge of these trade areas so they can enter the printing industry with skills needed to gain employment as an entry-level worker. Upon completion of the Graphic Arts/Printing Technology AAS degree, students will:

• Have an understanding of the overall graphic arts production process
• Be able to work in a production, deadline-oriented environment • Have an understanding for various pre-press software and its uses
• Be familiar with various layout and design methods
• Be familiar with various stripping and platemaking activities

HOSPITALITY MANAGEMENT
Students enrolled in the Hospitality Management program will receive training in the areas of Food and Beverage Management and Rooms Division Management. This course work is certified by the American Hotel and Lodging Association and the National Restaurant Association. Upon completion of the Hospitality Management AAS degree, students will:

• Demonstrate proper compliance with FDA sanitation codes
• Understand methods of food and beverage operations and standards
• Demonstrate understanding of the communication process needed in working within the hospitality industry
• Demonstrate front office efficiency through machine-assisted and computer-based methods and functions
• Demonstrate understanding of the communications process needed in working within the hospitality industry
• Understand security issues and concerns for safety and security of guests, property, and employees
• Develop the ability to supervise and train employees and oversee housekeeping operations

LEGAL ASSISTANT
The Legal Assistant option will fill employment needs for legal professionals with specialized training in legal transcription, office procedures, and the preparation of legal documents. Experience in a law-related office under the Legal Office Experience course is an integral part of the Legal Assistant curriculum. Upon completion of the Legal Assistant AAS degree, students will:

• Produce legal documents from draft, dictation, and forms
• Understand basic legal research skills and be able to function effectively in a standard law library
• Maintain office, court calendars, and understand basic office procedures
• Work effectively with a wide spectrum of legal professionals
• Maintain confidentiality
• Understand the importance of legal ethics
• Demonstrate knowledge and skill to run a variety of computer programs

MEDICAL ASSISTANT
Medical Assistants perform a variety of tasks that combine administrative offi ce functions and basic clinical functions. Medical Assistant is not the same occupational designation as Physician Assistant. Medical Assistants work under the direction of a supervising physician. Typical administrative duties for a Medical Assistant might include: patient reception and scheduling; maintaining records; diagnostic and procedural coding; filling out forms and handling correspondences; arranging for hospital admission and laboratory test; billing and bookkeeping. The Medical Assistant program is accredited by the Commission on Accreditation of Allied Health Education Programs upon the recommendation of the Curriculum Review Board of the American Association of Medical Assistant Endowment (CRB-AAMAE). CAAHEP, 1361 Park Street, Clearwater, FL 33756, (727) 210-2350

Entry into Medical Assistant Courses
Because Medical Assistant courses require that you work with patients, students enrolling in these courses are required to complete the Hepatitis B vaccinations series and have a current (within one year) TB test. Students enrolling in these courses are required to undergo a criminal background history check. This needs to be completed by the beginning of the second semester or students will not be allowed to register. Instructions on how to initiate the background check procedure will be provided by the program advisor.

Students are responsible for obtaining any necessary health exams, immunizations, evidence of a TB test, titers, etc., which are necessary to meet OSHA requirements, and requirements by the college and affiliating clinical agencies. Documentation of the requirements is to be submitted to the LCSC Student Health Services upon request. Before the first clinical course day, each student is required to complete a pre-clinical checklist and provide proof of currency in listed requirements. If documentation is not complete before the first day of clinical students will not be allowed to attend clinical. Checklists are available from Student Health Services. It is a policy that clinicals for Medical Assistant are non-paid. Upon completion of the Medical Assistant AAS degree, students will:

• Perform clerical functions
• Perform bookkeeping procedures
• Prepare special accounting entries
• Process insurance claims
• Understand and apply handwashing, autoclaving, sterilization, disposing biohazardous materials, and practicing standard precautions techniques
• Perform specimen collection, diagnostic testing, and patient care
• Be able to respond, initiate, and demonstrate communication skills
• Maintain confidentiality and understand legal concepts
• Explain procedures and instruct patients
• Maintain and inventory supplies and equipment

MEDICAL OFFICE
The need for trained medical office personnel in doctors’ offices, clinics, and hospitals continues to increase. This program provides advanced-level training to meet this growing employment need. Students will receive a significant part of their instruction in medical field experience in cooperation with local doctors’ offices or other medical facilities.

Entry into Medical Office Classes
Students enrolling in these courses are required to undergo a criminal background history check. This needs to be completed by the beginning of the second semester or students will not be allowed to register. Instructions on how to initiate the background check procedure will be provided by the program advisor.

Upon completion of the Medical Offi ce AAS degree, students will:

• Demonstrate employability skills and habits
• Select and complete various medical documents
• Schedule appointments and activities
• Work effectively with a variety of medical professionals and agencies

PARALEGAL
The Paralegal program is designed to educate and train students to perform substantive and procedural legal work under the supervision of a lawyer. Paralegals are non-lawyers who assist attorneys in their professional duties. Two options are available in the Paralegal program: a 96-credit AAS degree program and a 36-credit certificate program. To be accepted into the AAS Paralegal program, students must first complete the AAS Legal Assistant program, or have prior legal office experience. Upon completion of the Paralegal AAS degree, students will:

• Be able to think critically
• Demonstrate organizational skills
• Work effectively with a variety of legal office professionals and clients
• Understand and apply legal ethics as required by law
• Demonstrate in-depth understanding of the legal system and its various agencies
• Demonstrate solid interviewing and investigation skills
• Draft legal documents and memoranda pertinent to specific areas of law
• Demonstrate excellent writing, listening, and speaking skills
• Demonstrate knowledge in legal research and writing skills
• Demonstrate knowledge and understanding of a variety of computer programs
• Maintain confidentiality

 

WEB DEVELOPMENT
This program will prepare students with the skills necessary for organization web development and management. Course work includes applying the most popular web authoring and information system application tools to web development and the study of professional website management strategies. In addition, current Internet technologies, web-programming techniques, and electronic business practices will be studied. Successful students will be able to work in development teams and communicate in the web application arena. Upon completion of the Web Development AAS degree, students will:

• Display working knowledge of the Internet
• Understand the purchase and administration of domain names
• Have basic knowledge of Web servers and systems
• Demonstrate web page authoring in HTML and client-side scripting
• Demonstrate web page authoring and publishing using popular, graphical-user interface applications such as FrontPage
• Display web development team communication and collaboration
• Demonstrate electronic publishing in using Microsoft, Adobe, Macromedia, and other popular, development applications
• Build server-side and database-driven web sites

 

ADVANCED TECHNICAL CERTIFICATES

ADMINISTRATIVE ASSISTANT

The Administrative Assistant program offers expert administrative and computer instruction to give students the diversified educational training and background needed to hold positions of responsibility and importance in many areas of the business world. On-the-job experience enhances the transition from the classroom to the real world of work. The administrative assistant has many job opportunities. These might be in travel, sports, or entertainment; banking, insurance, or real estate; technical, government, or foreign service; and public, private, or temporary agencies. Upon completion of the Administrative ATC, students will:

• Perform routine clerical skills
• Demonstrate proficiency in using word processing, spreadsheets, and database applications
• Demonstrate interpersonal, teamwork, leadership, organizational, and decision-making skills
• Communicate effectively as a writer, listener, and speaker in social and business settings
• Apply principles of accounting and math in office situations

 

BOOKKEEPING
This option provides opportunity for students who wish to specialize in bookkeeping functions. Graduates of this option will be able to enter employment as general bookkeepers, doing the analysis, recording, and other work necessary to keep a complete set of books for a small business; or they will be able to assist with the bookkeeping and accounting functions of a large business, industrial firm, or agency. Upon completion of the Bookkeeping ATC, students will:

• Demonstrate employability skills and habits
• Perform routine clerical skills that include telephone, filing, records management, mail, and reprographic activities
• Demonstrate proficiency in using word processing, spreadsheet, and database applications
• Demonstrate interpersonal teamwork, leadership, organizational, and decision-making skills necessary to function in an office environment
• Communicate effectively as a writer, listener, and speaker in a social and business setting
• Demonstrate competency in accounting procedures for a merchandising business in a sole proprietorship, partnership, or corporate environment
• Demonstrate competency with computerized accounting software and spreadsheet applications
• Understand the time lines and procedures for payroll and reporting requirements
• Demonstrate knowledge of basic issues in business, collections, and small business management

 

BUSINESS MANAGEMENT
The Business Management advanced technical certificate program is designed for students who wish to work at the supervisory or management level in a retailing or service business, or to prepare for small business ownership. The first level concentrates on entry-level skills, attitudes, and knowledge. The second level emphasizes supervisory and personal management skills as related to positions beyond those of entry-level in business, institutions, and public service. Courses allow for part-time employment in career-related jobs under the supervision of an instructor. Delta Epsilon Chi is recommended as the part of the program; this allows opportunity for practice and development of group participation and leadership skills similar to those found in successful entrepreneurs. Upon completion of the Business Management ATC, students will:

• Plan, organize, and communicate with team members
• Achieve both individual and team goals through planning and organization
• Communicate effectively in writing, listening, and speaking
• Supervise and manage daily operations in retailing • Develop a business plan
• Demonstrate effective salesperson skills to enhance customer service
• Demonstrate understanding of sound financial decisions • Understand the legal impact of the law with regard to small business ownership
• Use technology to increase efficiency

 

EARLY CHILDHOOD DEVELOPMENT
The Early Childhood Development program prepares students with skills which pertain to careers, such as program managers, program directors, or caregivers, in early childhood and parenting. The program emphasizes the physical, mental, social, and emotional development of children. Early childhood educators/workers provide care and learning experiences for children in pre-school or day-care programs.

Entry into Early Childhood Development Courses
Because Early Childhood Development courses require that students work with children, students enrolling in these courses are required to undergo a criminal background history check. This needs to be completed by the beginning of the second semester or students will not be allowed to register. Instructions on how to initiate the background check procedure will be provided by the program advisor.

Upon completion of the Early Childhood Development ATC, students will:

• Establish and maintain a safe, healthy learning environment for young children
• Advance physical and intellectual competency in young children
• Support social and emotional development and provide positive guidance for young children
• Foster positive and productive relations with families
• Ensure well-run, purposeful programs responsive to participant needs
• Maintain a commitment to professionalism

 

HOSPITALITY MANAGEMENT
Students enrolled in the Hospitality Management program will receive training in the areas of Food and Beverage Management and Rooms Division Management. This course work is certified by the American Hotel and Lodging Association and the National Restaurant Association. Upon completion of the Hospitality Management ATC, students will:

• Demonstrate proper compliance with FDA sanitation codes
• Understand methods of food and beverage operations and standards
• Demonstrate understanding of the communication process needed in working within the hospitality industry
• Demonstrate front office efficiency through machine-assisted and computer-based methods and functions
• Demonstrate understanding of the communications process needed in working within the hospitality industry
• Understand security issues and concerns for safety and security of guests, property, and employees
• Develop the ability to supervise and train employees and oversee housekeeping operations

 

LEGAL ASSISTANT
The Legal Assistant option will fill employment needs for legal professionals with specialized training in legal transcription, office procedures, and the preparation of legal documents. Experience in a law-related office under the Legal Office Experience course is an integral part of the Legal Assistant curriculum. Upon completion of the Legal Assistant ATC, students will:

• Produce legal documents from draft, dictation, and forms
• Understand basic legal research skills and be able to function effectively in a standard law library
• Maintain office, court calendars, and understand basic office procedures
• Work effectively with a wide spectrum of legal professionals
• Maintain confidentiality
• Understand the importance of legal ethics
• Demonstrate knowledge and skill to run a variety of computer programs

 

MEDICAL OFFICE
The need for trained medical office personnel in doctors’ offices, clinics, and hospitals continues to increase. This program provides advanced-level training to meet this growing employment need. Students will receive a significant part of their instruction in medical field experience in cooperation with local doctors’ offi ces or other medical facilities.

Entry into Medical Office Courses
Students enrolling in these courses are required to undergo a criminal background history check. This needs to be completed by the beginning of the second semester or students will not be allowed to register. Instructions on how to initiate the background check procedure will be provided by the program advisor.

Upon completion of the Medical Office ATC, students will:

• Demonstrate employability skills and habits
• Select and complete various medical documents
• Schedule appointments and activities
• Work effectively with a variety of medical professionals and agencies
• Apply knowledge of medical terminology used in medi-cal related careers
• Demonstrate understanding of the coding, insurance, and billing procedures

 

WEB DEVELOPMENT
This program will prepare students to design, develop and manage Web presence of organizations. This program of study provides hands-on skill development in popular web technologies. Current Internet trends, Web-programming, design techniques, and electronic business practices will be studied. Successful students will be able to work in development teams. The certificate is designed to provide more technical skills than the Web Authoring Certificate can provide in two semesters. Upon completion of the Web Development ATC, students will:

• Demonstrate working knowledge of the Internet
• Understand the purchase and administration of domain names
• Demonstrate basic knowledge of Web servers and systems
• Demonstrate web page authoring in HTML and client-side scripting
• Demonstrate web page authoring and publishing using popular applications
• Practice web development team communication and collaboration
• Understand electronic publishing using Microsoft, Adobe, Macromedia, and other popular, development applications
• Build server-side and database-driven web sites

 

TECHNICAL CERTIFICATES

DIGITAL IMAGING
The Digital Imaging Technical Certificate option prepares students with skills needed for entry-level employment in a pre-press environment. The courses in the pre-press curriculum are designed to teach students both the use and proper application/integration of hardware and software used in the graphic arts industry. Graphic Arts/Printing Technology students are required to take a math skills pretest. Those students not successfully completing this pretest will be required to complete MTHPT 010 with a passing grade before continuing on in the program. This certificate can be incorporated into the Graphic Arts/Printing Technology AAS degree.

Upon completion of the Digital Imaging Technical Certificate, students will:

• Have an understanding of the overall graphic arts production process
• Be able to work in a production, deadline-oriented environment • Have an understanding for various pre-press software and its uses
• Be familiar with various layout and design methods
• Be familiar with various stripping and platemaking activities

 

EARLY CHILDHOOD DEVELOPMENT
The Early Childhood Development program prepares students with skills which pertain to careers in early childhood, such as program managers, program directors, or caregivers, and parenting. The program emphasizes the physical, mental, social, and emotional development of children. Early childhood educators/workers provide care and learning experiences for children in pre-school or day-care programs.

Entry into Early Childhood Development Courses
Because Early Childhood Development courses require that students work with children, students enrolling in these courses are required to undergo a criminal background history check. This needs to be completed by the beginning of the second semester or students will not be allowed to register. Instructions on how to initiate the background check procedure will be provided by the program advisor. Upon completion of the Early Childhood Development Technical Certificate, students will:

• Establish and maintain a safe, healthy learning environment
• Advance physical and intellectual competence
• Support social and emotional development and provide positive guidance
• Establish positive and productive relationships with families
• Ensure well-run, purposeful programs responsive to participant needs
• Maintain a commitment to professionalism

 

FOOD/BEVERAGE MANAGEMENT OR ROOMS DIVISION MANAGEMENT
Students enrolling in either of the following technical certificate options under the Hospitality Management Program will receive training specific to either restaurant management or hotel management. Participation in cooperative work study is required of all students in this program. This coursework is certified by the American Hotel and Lodging Association and the National Restaurant Association.

Upon completion of the Food and Beverage Management Technical Certificate, students will:

• Develop the ability to supervise and train employees in all aspects of Food and Beverage Operation
• Demonstrate understanding of the communication process needed in working within the hospitality industry
• Develop the ability to oversee bar and beverage operations
• Demonstrate proper compliance with FDA sanitation codes
• Perform and demonstrate all aspects of delivering exceptional guest service

Upon completion of the Rooms Division Management Technical Certificate, the student will:

• Demonstrate front office efficiency through machine-assisted and computer-based methods and functions
• Demonstrate understanding of the communications process needed in working within the hospitality industry
• Understand security issues and concerns for safety and security of guests, property, and employees
• Develop the ability to supervise and train employees and oversee housekeeping operations

 

LEGAL OFFICE TECHNOLOGY
Provides students with entry level skills to work in a law-related office. These courses will apply to the AAS Legal Assistant and Paralegal programs. Upon completion of the Legal Office Technology Technical Certificate, the student will:

• Demonstrate employability skills and habits
• Perform routine clerical skills, which include telephone, filing, records management, mail handling, reprographic, and information processing activities
• Demonstrate interpersonal, teamwork, leadership, and decision-making skills
• Apply knowledge of legal terms used in various law-related activities
• Demonstrate basic understanding of local, state, and federal court systems

 

MEDICAL BILLER/CODER
The Medical Biller/Coder Technical Certificate will prepare students for entry-level positions related to insurance billing or fee slip coding and documentation. The course will cover basic coding techniques, insurance preparation (with particular focus on Medicare), medical terminology, and batch data entry skills. Upon completion of the Medical Biller/Coder Technical Certificate, students will:

• Apply ICD-9 codes to diagnoses following proper American Hospital Association guidelines
• Apply CPT codes to procedures following proper American Hospital Association guidelines
• Prepare insurance forms for various payers, including Medicaid, Medicare, Workman’s Compensation, and Blue Cross
• Demonstrate basic knowledge of medical billing software, including batch data entry for charges and remittances, as well as end of day reporting procedures • Understanding basic medical terminology
• Understand HIPPA regulations and the importance of medical ethics and medical record responsibilities

 

MEDICAL RECEPTIONIST
The Medical Receptionist Technical Certificate will prepare students for entry-level positions in medically related fields. The course will cover telephone skills, scheduling, basic insurance preparation, medical office records and organization, physician chart note transcription, and medical terminology. Upon completion of the Medical Receptionist Technical Certificate, students will:

• Apply English and word processing skills to transcribe physician dictation accurately
• Demonstrate basic knowledge of medical billing soft-ware, including electronic patient scheduling, and initial data entry information
• Understand basic medical terminology
• Apply basic ICD-9 and CPT rules to procedures and diagnoses
• Prepare insurance forms for various payers, including Medicaid, Medicare, Workman’s Compensation, and Blue Cross
• Understand HIPPA regulations and the importance of medical ethics and medical record responsibilities

 

MEDICAL TRANSCRIPTION
The Medical Transcription program will address short term training needs specific to medical transcription positions around the region. Students will become proficient at medical and hospital transcription and will learn hospital software specific to this area. Students will need strong English, grammar, punctuation, and spelling skills and accurate word processing abilities.

Entry into Medical Transcription Courses
Students enrolling in these courses are required to undergo a criminal background history check. This needs to be completed by the beginning of the second semester or students will not be allowed to register. Instructions on how to initiate the background check procedure will be provided by the program advisor.

Upon completion of the Medical Transcription Technical Certifi cate, students will:

• Demonstrate employability skills and habits
• Select and complete medical documents, including office correspondence and chart transcription, using appropriate format
• Demonstrate competency in word processing
• Apply knowledge of medical terms used in medical related careers
• Demonstrate advanced medical transcription skills using correct grammar, mechanics, and proofreading skills

 

OFFICE TECHNOLOGY
The Office Technology Technical Certificate provides students with skills and knowledge to be successful in a general office/clerical position. Students will gain hands-on experience using written and oral communications; business computer applications such as spreadsheets, databases, and word processing; office procedures; and bookkeeping. Employment opportunities after completing this certificate may include general office/clerical positions performing duties such as operating office machines, answering the telephone, greeting visitors, and performing other related office activities. Upon completion of the Office Technology Technical Certificate, students will:

• Demonstrate employability skills and habits
• Perform routine clerical skills that include telephone, filing, records management, mail, and reprographic activities
• Demonstrate proficiency in using word processing, spreadsheet, and database applications
• Demonstrate interpersonal teamwork, leadership, organizational, and decision-making skills necessary to function in an office environment
• Communicate effectively as a writer, listener, and speaker in social and business settings

 

OFFSET PRESS
The Offset Press Technical Certificate option prepares students with skills needed for entry-level employment in a press and bindery environment. Courses in the press and bindery area are designed to prepare the student for a good working knowledge of basic production skills necessary to be proficient in the real world of the printing industry. Graphic Arts/Printing Technology students are required to take a math skills pretest. Those students not successfully completing this pretest will be required to complete MTHPT 010 with a passing grade before continuing on in the program. This certificate may be incorporated into the Graphic Arts/Printing Technology AAS degree program. Upon completion of the Offset Press Technical Certificate, the student will:

• Have an understanding of the overall graphic arts production process
• Be able to work in a production, deadline-oriented environment • Have an understanding for various pre-press software and its uses
• Be familiar with various layout and design methods
• Be familiar with various stripping and platemaking activities

 

PARALEGAL
The Paralegal Technical Certificate program consists of 36 credits of specific law-related courses designed to provide advanced training for those individuals who are currently employed in a law-related office or who have previous law-related experience. Prior to the issuance of a Paralegal Certificate, students must complete specified courses and, in addition, meet at least one of the criteria listed below:

1. Graduation from an accredited Legal Assistant program and three (3) years work experience in a law-related office

2. Have a PLS (Professional Legal Secretary) Certificate

3. Have five (5) years of recent continuous employment experience in a law-related office

(See program advisor for a complete list of required courses.) Upon completion of the Paralegal Technical Certificate, the student will:

• Be able to think critically
• Demonstrate organizational skills
• Work effectively with a variety of legal office professionals and clients
• Understand and apply legal ethics as required by law
• Demonstrate in-depth understanding of the legal system and its various agencies
• Demonstrate solid interviewing and investigation skills
• Draft legal documents and memoranda pertinent to specific areas of law
• Demonstrate excellent writing, listening, and speaking skills
• Demonstrate knowledge in legal research and writing skills
• Demonstrate knowledge and understanding of a variety of computer programs
• Maintain confidentiality

 

RETAILING
The objectives of this cooperative professional-technical education program are to provide the student with a foundation for either full-time employment in some phase of distribution or for further study at a more advanced level. Students will develop the skills and knowledge required to effectively sell or distribute products and/or services to consumers. The student also may
explore career offerings in varied kinds of business operations. Participation in cooperative work study is required of all students in this program. Upon completion of the Retailing Technical Certificate, students will:

• Supervise and manage daily operations of retailing
• Demonstrate effective salesperson skills to enhance customer service
• Use store operating procedures and policies
• Apply effective personal selling techniques
• Effectively merchandise presentations

 

SUPERVISION
The objective of this two-semester certificate program is to develop in the student the skills and attitudes associated with being a successful supervisor. Contemporary topics and issues will be used to present theories and practices in front-line supervision.

Upon completion of the Supervision Technical Certificate, students will:

• Supervise front-line daily operations and activities
• Develop and analyze measurements of productivity
• Communicate both with and for employees
• Communicate both with and for organization administrators
• Recruit, hire, develop and discipline personnel
• Schedule work shifts and assignments
• Manage organization assets and holdings

 

WEB AUTHORING This two-semester technical certificate program is designed to prepare students with the skills necessary for organizational web authoring. Recipients will also be prepared to continue their studies in an information systems field. Coursework includes applying the most popular web authoring and data processing tools to web development. Current Internet technologies, web-programming techniques, and electronic business practices will be studied. Students will be able to work in development teams and communicate in the technical arena. Upon completion of the Web Authoring Technical Certificate, students will fulfill positions such as:

• Web publisher
• Web administrator
• Web designer, Web system design
• online documentation manager
• Web consultant

 

ASSESSMENT
Every Business Technology and Service instructional program goes through program reviews every five years. In addition, a follow-up assessment is performed at year end to determine the employment status of graduates.

ADVISING
Advising of students is a high priority in Business Technology and Service. Faculty are readily available to meet with students to offer their assistance whenever needed.

CLUBS
Student clubs are active in many of the Business Technology and Service instructional programs and play a major role in the students’ learning experience. Students are encouraged to assist in development of new clubs in coordination with their program advisors.

BUSINESS PROFESSIONALS OF AMERICA (BPA)
BPA is designed to enhance professional development of students interested in careers in business. The club will focus on leadership skills, parliamentary procedures, interpersonal communication, and occupational skill enhancement. Business-oriented community and campus projects and state and national leadership conferences and competition will increase student competence.

DELTA EPSILON CHI (DEC)
DEC is a local chapter of the international organization for college students preparing for a variety of career areas. It’s local chapters and state/provincial/territorial associations are a division of DECA Inc. Delta Epsilon Chi is currently active throughout the US, its territories and Canada. Activities promoted by Delta Epsilon Chi integrate with and enhance the student’s college curriculum. In addition, the organization’s close ties with the business community provide both opportunities for members and an appreciation of the free enterprise system. Delta Epsilon Chi membership is an effective resource for future professionals that will benefit from marketing, management and entrepreneurial skills and knowledge.

WEB DEVELOPMENT AND COMPUTING CLUB
This club promotes computer related activities that enhance student’s education process in the fields of Web development, computer science, information systems analysis, software engineering and computer engineering. The club will provide opportunities to gather and collaborate on trends in the industry, to participate in real-world projects, to promote computer technology solutions, to have fun with multiplayer gaming and networking, and to influence LCSC programs of instruction.




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