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Professional-Technical
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Business Technology and Service
Division
CONTACT PERSON
Chair: Lynn Mathers, M Ed
e-mail:
lmathers@lcsc.edu
Division Office: SGC 60
Phone: 792-2466
Fax: 792-2856
Web:
http://www.lcsc.edu/bts
FACULTY
Rhona Alboucq, BAS, SGC 62
rjalboucq@lcsc.edu 792-2371: Administrative Medical
Assistant
Jason Blazzard, MBA, SGC 37B
blazzard@lcsc.edu
792-2364: Web Development
Jim Bowen, M Ed, SGC 33B
jbowen@lcsc.edu 792-2893: Business Management
Rhonda Combs, M Ed, SGC 67
rcombs@lcsc.edu 792-2315: Web Development
Andy Dahlquist, M Ed, SGC 27A
aldahlquist@lcsc.edu
792-2147: General Education/Mathematics
Diane Driskill, SGC B104
ddriskil@lcsc.edu 792-2894: Graphic Arts/Printing Technology
Sue Gudmunson, M Ed, SGC 69
slgudmunson@lcsc.edu
792-2372: Bookkeeping
Brian Kolstad, BAS, SGC B23/B22
bdkolstad@lcsc.edu
792-2365: Graphic Arts/Printing Technology
Molly MacGregor-Cole, M Ed, SGC 64
mmacgreg@lcsc.edu
792-2380: Administrative Assistant
Lori Ann McCann, BS, SGC 70
lmccann@lcsc.edu 792-2363: Legal Assistant/Paralegal
Joni Mina, PhD, SGC 37A
jmina@lcsc.edu 792-2809: Legal Assistant/Paralegal
Mike Owen, MA, SGC 37C
mowen@lcsc.edu 792-2417: General Education/Communication
Janice Raykovich, BS, SGC 43A
jmraykovich@lcsc.edu
792-2103: Early Childhood Development
Verna Studer, M Ed, SGC 68
vstuder@lcsc.edu 792-2483: Administrative Assistant
Cara Thompson, BS, SGC 33A 792-2765: Business Management
Virginia (Gin) Weber, MS, SGC 65
vweber@lcsc.edu 792-2427:
General Education/Mathematics
Jan Wyatt, RN, SGC 27B
jawyatt@lcsc.edu 792-2689: Medical Assistant
OVERVIEW
Business Technology and Service Division (BTS) is a community of
professionals whose mission is to educate and train people to
lead fulfilling and productive lives. The BTS faculty and staff
accomplish this by:
Creating a student-centered atmosphere
Providing work relevant learning environments
Continually upgrading applied curriculum
Developing knowledge, skills, and professional attitudes
Creating life-long learners
Utilizing active career specific advisory committees
Providing work-based training through co-op, live shop,
clinical experiences, and internships
Earning certification in both workplace experience and
teaching
ADMISSION AND DEGREE
REQUIREMENTS
See the Admission and Related Information section of this
catalog.
PROGRAM CHARACTERISTICS
The instructional programs of the division emphasize skills
which are critical to functioning on the job. Instruction is
based upon specific competencies and frequently allows students
to progress through a course at their own pace.
Practical on-the-job experience gained through a supervised
cooperative, internship, or clinical study is an integral part
of each program.
BASIC SKILLS ASSISTANCE
Students who desire to enter post-secondary programs but need to
brush up on basic skills will be enrolled in the basic academic
course(s) as indicated by the COMPASS assessment. The basic
academic courses include: Basic Reading, Basic English, and
Basic Arithmetic. Assistance for basic skills may also be
received from Adult Basic Education.
PRIOR LEARNING ASSESSMENT
Students who have a strong background of work experience, or
education, are encouraged to discuss the opportunity to
challenge courses with program advisors.
CLASS ATTENDANCE
Because attendance is important in the workplace, it is
emphasized as a requirement for class attendance. Also, many
classes have limited spaces or equipment available; therefore,
if a student does not attend class they may lose their class
space to another student who is on a waiting list.
DEGREES AND CERTIFICATES
OFFERED AND STUDENT OUTCOMES
Associate of Applied Science degrees and Bachelor of Applied
Science degrees are offered in the following programs. Advanced
Technical Certificates are offered in the programs marked with
an * (see the following pages for more detailed information).
Administrative Assistant*
Administrative Medical Assistant*
Bookkeeping*
Business Management*
Early Childhood Development *
Graphic Arts/Printing Technology
Hospitality Management*
Legal Assistant *
Medical Assistant
Paralegal
Web Development*
Technical certificate programs are offered in the following
programs (see the following pages for more detailed
information).
Digital Imaging
Early Childhood Development
Food and Beverage Management
Legal Office Technology
Medical Biller/Coder
Medical Receptionist
Medical Transcription
Office Technology
Offset Press
Paralegal
Retailing
Rooms Division Management
Supervision
Web Authoring
ASSOCIATE OF APPLIED SCIENCE
DEGREES
ADMINISTRATIVE ASSISTANT
The Administrative Assistant program combines a well-balanced
academic program with expert administrative and computer
instruction to give students the diversified educational
training and background needed to hold office positions of
responsibility and importance in many areas of the business
world. On-the-job experience enhances the transition from the
classroom to the real world of work. The administrative
assistant has various job opportunities. These might be in
travel, sports, or entertainment; banking, insurance, or real
estate; technical, government, or foreign service; and public,
private, or temporary agencies. Upon completion of the
Administrative Assistant AAS degree, students will:
Perform routine clerical skills
Demonstrate proficiency in using word processing,
spreadsheets, and database applications
Demonstrate interpersonal, teamwork, leadership,
organizational, and decision-making skills
Communicate effectively as a writer, listener, and speaker in
social and business settings
Apply principles of accounting and math in office situations
ADMINISTRATIVE MEDICAL ASSISTANT
The need for trained medical office personnel in doctors
offices, clinics, and hospitals continues to increase. This
program provides advanced-level training to meet this growing
employment need. Students will receive a significant part of
their instruction in medical field experience in cooperation
with local doctors offices or other medical facilities.
Entry into Administrative Medical Assistant Classes
Students enrolling in these courses are required to undergo a
criminal background history check. This needs to be completed by
the beginning of the second semester or students will not be
allowed to register. Instructions on how to initiate the
background check procedure will be provided by the program
advisor.
Upon completion of the Administrative Medical Assistant AAS
degree, students will:
Demonstrate employability skills and habits
Select and complete various medical documents
Schedule appointments and activities
Work effectively with a variety of medical professionals and
agencies
BOOKKEEPING
This option provides opportunity for students who wish to
specialize in bookkeeping functions. Graduates of this option
will be able to enter employment as general bookkeepers, doing
the analysis, recording, and other work necessary to keep a
complete set of books for a small business; or they will be able
to assist with the bookkeeping and accounting functions of a
large business, industrial firm, or agency. Upon completion of
the Bookkeeping AAS degree, students will:
Demonstrate competency in accounting procedures for a
merchandising business in a sole proprietorship, partnership, or
corporate environment
Demonstrate competency with computerized accounting software
and spreadsheet applications
Understand the timelines and procedures for payroll and
reporting requirements
Demonstrate knowledge of basic issues in business,
collections, and small business management
BUSINESS MANAGEMENT
The Business Management degree program is designed for students
who wish to work at the supervisory or management level in a
retail or service business, or to prepare for small business
ownership. The first level concentrates on entry-level skills,
attitudes, and knowledge. The second level emphasizes
supervisory and personal management skills as related to
positions beyond those of entry-level in business, institutions,
and public service. Courses allow for part-time employment in
career-related jobs under the supervision of an instructor.
Delta Epsilon Chi is recommended as the part of the program;
this allows opportunity for practice and development of group
participation and leadership skills similar to those found in
successful entrepreneurs. Upon completion of the Business
Management AAS degree, students will:
Plan, organize, and communicate with team members
Achieve both individual and team goals through planning and
organization
Communicate effectively in writing, listening, and speaking
Supervise and manage daily operations in retailing
Develop a business plan
Demonstrate effective salesperson skills to enhance customer
service
Demonstrate understanding of sound financial decisions
Understand the legal impact of the law with regard to small
business ownership
Use technology to increase efficiency
EARLY CHILDHOOD DEVELOPMENT
The Early Childhood Development program prepares students with
skills to be qualified as lead teachers at Head Start, or
instructional assistants in the public schools, or any other
instructional or care-giving position in an early childhood
organization. The program emphasizes the physical, mental,
social, and emotional development of children. Early childhood
educators/workers provide care and learning experiences for
children in pre-school or day-care programs.
Entry into Early Childhood Development Courses
Because Early Childhood Development courses require that
students work with children, students enrolling in these courses
are required to undergo a criminal background history check.
This needs to be completed by the beginning of the second
semester or students will not be allowed to register.
Instructions on how to initiate the background check procedure
will be provided by the program advisor. Upon completion of the
Early Childhood Development AAS degree, students will:
Establish and maintain a safe, healthy learning environment
for young children
Advance physical and intellectual competency in young children
Support social and emotional development and provide positive
guidance for young children
Foster positive and productive relations with families
Ensure well-run, purposeful programs responsive to participant
needs
Maintain a commitment to professionalism
FIRE SERVICE TRAINING
The program is designed to upgrade the firefighting skills and
knowledge of volunteer and paid firefighters, and covers all
phases of firefighting. The intent is to provide firefighters
with the skills needed to save lives and protect property in a
safe and efficient manner. Participants must be members of a
paid or volunteer fire department. Technical skill courses are
offered through fire departments under the coordination of
Workforce Training. Upon completion of the technical core and
technical support classes, students may choose to complete the
LCSC general Education core classes and apply for an AAS degree
in Fire Service. See the Program Plan area for this major.
GRAPHICS ARTS/PRINTING TECHNOLOGY
The Graphic Arts/Printing Technology program is a basic program
designed to give students a fundamental working knowledge of
typesetting, graphic design, digital imaging, film imposition,
platemaking, offset presswork, and bindery processes. Students
will have a fundamental knowledge of these trade areas so they
can enter the printing industry with skills needed to gain
employment as an entry-level worker. Upon completion of the
Graphic Arts/Printing Technology AAS degree, students will:
Have an understanding of the overall graphic arts production
process
Be able to work in a production, deadline-oriented environment
Have an understanding for various pre-press software and its
uses
Be familiar with various layout and design methods
Be familiar with various stripping and platemaking activities
HOSPITALITY MANAGEMENT
Students enrolled in the Hospitality Management program will
receive training in the areas of Food and Beverage Management
and Rooms Division Management. This course work is certified by
the American Hotel and Lodging Association and the National
Restaurant Association. Upon completion of the Hospitality
Management AAS degree, students will:
Demonstrate proper compliance with FDA sanitation codes
Understand methods of food and beverage operations and
standards
Demonstrate understanding of the communication process needed
in working within the hospitality industry
Demonstrate front office efficiency through machine-assisted
and computer-based methods and functions
Demonstrate understanding of the communications Process needed
in working within the hospitality industry
Understand security issues and concerns for safety and
security of guests, property, and employees
Develop the ability to supervise and train employees and
oversee housekeeping operations
LEGAL ASSISTANT
The Legal Assistant option will fill employment needs for legal
professionals with specialized training in legal transcription,
office procedures, and the preparation of legal documents.
Experience in a law-related office under the Legal Office
Experience course is an integral part of the Legal Assistant
curriculum. Upon completion of the Legal Assistant AAS degree,
students will:
Produce legal documents from draft, dictation, and forms
Understand basic legal research skills and be able to function
effectively in a standard law library
Maintain office, court calendars, and understand basic office
procedures
Work effectively with a wide spectrum of legal professionals
Maintain confidentiality
Understand the importance of legal ethics
Demonstrate knowledge and skill to run a variety of computer
programs
MEDICAL ASSISTANT
Medical Assistants perform a variety of tasks that combine
administrative office functions and basic clinical functions.
Medical Assistant is not the same occupational designation as
Physician Assistant. Medical Assistants work under the direction
of a supervising physician. Typical administrative duties for a
Medical Assistant might include: patient reception and
scheduling; maintaining records; diagnostic and procedural
coding; filling out forms and handling correspondences;
arranging for hospital admission and laboratory test; billing
and bookkeeping. The Medical Assistant program is accredited by
the Commission on Accreditation of Allied Health Education
Programs upon the recommendation of the Curriculum Review Board
of the American Association of Medical Assistant Endowment (CRB-AAMAE).
CAAHEP, 1361 Park Street, Clearwater, FL 33756, (727) 210-2350
Entry into Medical Assistant Courses
Because Medical Assistant courses require that you work with
patients, students enrolling in these courses are required to
complete the Hepatitis B vaccinations series and have a current
(within one year) TB test. Students enrolling in these courses
are required to undergo a criminal background history check.
This needs to be completed by the beginning of the second
semester or students will not be allowed to register.
Instructions on how to initiate the background check procedure
will be provided by the program advisor.
Students are responsible for obtaining any necessary health
exams, immunizations, evidence of a TB test, titers, etc., which
are necessary to meet OSHA requirements, and requirements by the
college and affiliating clinical agencies. Documentation of the
requirements is to be submitted to the LCSC Student Health
Services upon request. Before the first clinical course day,
each student is required to complete a pre-clinical checklist
and provide proof of currency in listed requirements. If
documentation is not complete before the first day of clinical
students will not be allowed to attend clinical. Checklists are
available from Student Health Services. It is a policy that
clinicals for Medical Assistant are non-paid. Upon completion of
the Medical Assistant AAS degree, students will:
Perform clerical functions
Perform bookkeeping procedures
Prepare special accounting entries
Process insurance claims
Understand and apply handwashing, autoclaving, sterilization,
disposing biohazardous materials, and practicing standard
precautions techniques
Perform specimen collection, diagnostic testing, and patient
care
Be able to respond, initiate, and demonstrate communication
skills
Maintain confidentiality and understand legal concepts
Explain procedures and instruct patients
Maintain and inventory supplies and equipment
PARALEGAL
The Paralegal program is designed to educate and train students
to perform substantive and procedural legal work under the
supervision of a lawyer. Paralegals are non-lawyers who assist
attorneys in their professional duties. Two options are
available in the Paralegal program: a 96-credit AAS degree
program and a 36-credit certificate program. To be accepted into
the AAS Paralegal program, students must first complete the AAS
Legal Assistant program, or have prior legal office experience.
Upon completion of the Paralegal AAS degree, students will:
Be able to think critically
Demonstrate organizational skills
Work effectively with a variety of legal office professionals
and clients
Understand and apply legal ethics as required by law
Demonstrate in-depth understanding of the legal system and its
various agencies
Demonstrate solid interviewing and investigation skills
Draft legal documents and memoranda pertinent to specific
areas of law
Demonstrate excellent writing, listening, and speaking skills
Demonstrate knowledge in legal research and writing skills
Demonstrate knowledge and understanding of a variety of
computer programs
Maintain confidentiality
WEB DEVELOPMENT
This program will prepare students with the skills necessary for
organization web development and management. Course work
includes applying the most popular web authoring and information
system application tools to web development and the study of
professional website management strategies. In addition, current
Internet technologies, web-programming techniques, and
electronic business practices will be studied. Successful
students will be able to work in development teams and
communicate in the web application arena. Upon completion of the
Web Development AAS degree, students will:
Display working knowledge of the Internet
Understand the purchase and administration of domain
names
Have basic knowledge of Web servers and systems
Demonstrate web page authoring in HTML and client-side
scripting
Demonstrate web page authoring and publishing using
popular, graphical-user interface applications such as FrontPage
Display web development team communication and
collaboration
Demonstrate electronic publishing in using Microsoft,
Adobe, Macromedia, and other popular, development applications
Build server-side and database-driven web sites
ADVANCED TECHNICAL
CERTIFICATES
ADMINISTRATIVE ASSISTANT
The Administrative Assistant program offers expert
administrative and computer instruction to give students the
diversified educational training and background needed to hold
positions of responsibility and importance in many areas of the
business world. On-the-job experience enhances the transition
from the classroom to the real world of work. The administrative
assistant has many job opportunities. These might be in travel,
sports, or entertainment; banking, insurance, or real estate;
technical, government, or foreign service; and public, private,
or temporary agencies. Upon completion of the Administrative
ATC, students will:
Perform routine clerical skills
Demonstrate proficiency in using word processing,
spreadsheets, and database applications
Demonstrate interpersonal, teamwork, leadership,
organizational, and decision-making skills
Communicate effectively as a writer, listener, and speaker in
social and business settings
Apply principles of accounting and math in office situations
ADMINISTRATIVE MEDICAL ASSISTANT
The need for trained medical office personnel in doctors
offices, clinics, and hospitals continues to increase. This
program provides advanced-level training to meet this growing
employment need. Students will receive a significant part of
their instruction in medical field experience in cooperation
with local doctors offices or other medical facilities.
Entry into Administrative Medical Assistant Courses
Students enrolling in these courses are required to undergo a
criminal background history check. This needs to be completed by
the beginning of the second semester or students will not be
allowed to register. Instructions on how to initiate the
background check procedure will be provided by the program
advisor.
Upon completion of the Administrative Medical Assistant ATC,
students will:
Demonstrate employability skills and habits
Select and complete various medical documents
Schedule appointments and activities
Work effectively with a variety of medical professionals and
agencies
Apply knowledge of medical terminology used in medical related
careers
Demonstrate understanding of the coding, insurance, and
billing procedures
BOOKKEEPING
This option provides opportunity for students who wish to
specialize in bookkeeping functions. Graduates of this option
will be able to enter employment as general bookkeepers, doing
the analysis, recording, and other work necessary to keep a
complete set of books for a small business; or they will be able
to assist with the bookkeeping and accounting functions of a
large business, industrial firm, or agency. Upon completion of
the Bookkeeping ATC, students will:
Demonstrate employability skills and habits
Perform routine clerical skills that include telephone,
filing, records management, mail, and reprographic activities
Demonstrate proficiency in using word processing,
spreadsheet, and database applications
Demonstrate interpersonal teamwork, leadership,
organizational, and decision-making skills necessary to function
in an office environment
Communicate effectively as a writer, listener, and
speaker in a social and business setting
Demonstrate competency in accounting procedures for a
merchandising business in a sole proprietorship, partnership, or
corporate environment
Demonstrate competency with computerized accounting
software and spreadsheet applications
Understand the time lines and procedures for payroll and
reporting requirements
Demonstrate knowledge of basic issues in business,
collections, and small business management
BUSINESS MANAGEMENT
The Business Management advanced technical certificate program
is designed for students who wish to work at the supervisory or
management level in a retailing or service business, or to
prepare for small business ownership. The first level
concentrates on entry-level skills, attitudes, and knowledge.
The second level emphasizes supervisory and personal management
skills as related to positions beyond those of entry-level in
business, institutions, and public service. Courses allow for
part-time employment in career-related jobs under the
supervision of an instructor. Delta Epsilon Chi is recommended
as the part of the program; this allows opportunity for practice
and development of group participation and leadership skills
similar to those found in successful entrepreneurs. Upon
completion of the Business Management ATC, students will:
Plan, organize, and communicate with team members
Achieve both individual and team goals through planning and
organization
Communicate effectively in writing, listening, and speaking
Supervise and manage daily operations in retailing
Develop a business plan
Demonstrate effective salesperson skills to enhance customer
service
Demonstrate understanding of sound financial decisions
Understand the legal impact of the law with regard to small
business ownership
Use technology to increase efficiency
EARLY CHILDHOOD DEVELOPMENT
The Early Childhood Development program prepares students with
skills which pertain to careers, such as program managers,
program directors, or caregivers, in early childhood and
parenting. The program emphasizes the physical, mental, social,
and emotional development of children. Early childhood
educators/workers provide care and learning experiences for
children in pre-school or day-care programs.
Entry into Early Childhood Development Courses
Because Early Childhood Development courses require that
students work with children, students enrolling in these courses
are required to undergo a criminal background history check.
This needs to be completed by the beginning of the second
semester or students will not be allowed to register.
Instructions on how to initiate the background check procedure
will be provided by the program advisor. Upon completion of the
Early Childhood Development ATC, students will:
Establish and maintain a safe, healthy learning environment
for young children
Advance physical and intellectual competency in young children
Support social and emotional development and provide positive
guidance for young children
Foster positive and productive relations with families
Ensure well-run, purposeful programs responsive to participant
needs
Maintain a commitment to professionalism
HOSPITALITY MANAGEMENT
Students enrolled in the Hospitality Management program will
receive training in the areas of Food and Beverage Management
and Rooms Division Management. This course work is certified by
the American Hotel and Lodging Association and the National
Restaurant Association. Upon completion of the Hospitality
Management ATC, students will:
Demonstrate proper compliance with FDA sanitation codes
Understand methods of food and beverage operations and
standards
Demonstrate understanding of the communication process needed
in working within the hospitality industry
Demonstrate front office efficiency through machine-assisted
and computer-based methods and functions
Demonstrate understanding of the communications process needed
in working within the hospitality industry
Understand security issues and concerns for safety and
security of guests, property, and employees
Develop the ability to supervise and train employees and
oversee housekeeping operations
LEGAL ASSISTANT
The Legal Assistant option will fill employment needs for legal
professionals with specialized training in legal transcription,
office procedures, and the preparation of legal documents.
Experience in a law-related office under the Legal Office
Experience course is an integral part of the Legal Assistant
curriculum. Upon completion of the Legal Assistant ATC, students
will:
Produce legal documents from draft, dictation, and forms
Understand basic legal research skills and be able to function
effectively in a standard law library
Maintain office, court calendars, and understand basic office
procedures
Work effectively with a wide spectrum of legal professionals
Maintain confidentiality
Understand the importance of legal ethics
Demonstrate knowledge and skill to run a variety of computer
programs
WEB DEVELOPMENT
This program will prepare students to design, develop and manage
Web presence of organizations. This program of study provides
hands-on skill development in popular web technologies. Current
Internet trends, Web-programming, design techniques, and
electronic business practices will be studied. Successful
students will be able to work in development teams. The
certificate is designed to provide more technical skills than
the Web Authoring Certificate can provide in two semesters. Upon
completion of the Web Development ATC, students will:
Demonstrate working knowledge of the Internet
Understand the purchase and administration of domain
names
Demonstrate basic knowledge of Web servers and systems
Demonstrate web page authoring in HTML and Client-side
scripting
Demonstrate web page authoring and publishing using
popular applications
Practice web development team communication and
collaboration
Understand electronic publishing using Microsoft, Adobe,
Macromedia, and other popular, development applications
Build server-side and database-driven web sites
TECHNICAL CERTIFICATES
DIGITAL IMAGING
The Digital Imaging Technical Certificate option prepares
students with skills needed for entry-level employment in a
prepress environment. The courses in the pre-press curriculum
are designed to teach students both the use and proper
application/integration of hardware and software used in the
graphic arts industry. This certificate can be incorporated into
the Graphic Arts/Printing Technology AAS degree. Upon completion
of the Digital Imaging Technical Certificate, students will:
Have an understanding of the overall graphic arts production
process
Be able to work in a production, deadline-oriented environment
Have an understanding for various pre-press software and its
uses
Be familiar with various layout and design methods
Be familiar with various stripping and platemaking activities
EARLY CHILDHOOD DEVELOPMENT
The Early Childhood Development program prepares students with
skills which pertain to careers in early childhood, such as
program managers, program directors, or caregivers, and
parenting. The program emphasizes the physical, mental, social,
and emotional development of children. Early childhood
educators/workers provide care and learning experiences for
children in pre-school or day-care programs.
Entry into Early Childhood Development Courses
Because Early Childhood Development courses require that
students work with children, students enrolling in these courses
are required to undergo a criminal background history check.
This needs to be completed by the beginning of the second
semester or students will not be allowed to register.
Instructions on how to initiate the background check procedure
will be provided by the program advisor.
Upon completion of the Early Childhood Development Technical
Certificate, students will:
Establish and maintain a safe, healthy learning environment
Advance physical and intellectual competence
Support social and emotional development and provide positive
guidance
Establish positive and productive relationships with families
Ensure well-run, purposeful programs responsive to participant
needs
Maintain a commitment to professionalism
FOOD/BEVERAGE MANAGEMENT OR ROOMS
DIVISION MANAGEMENT
Students enrolling in either of the following technical
certificate options under the Hospitality Management Program
will receive training specific to either restaurant management
or hotel management. Participation in cooperative work study is
required of all students in this program. This coursework is
certified by the American Hotel and Lodging Association and the
National Restaurant Association.
Upon completion of the Food and Beverage Management Technical
Certificate, students will:
Develop the ability to supervise and train employees in all
aspects of Food and Beverage Operation
Demonstrate understanding of the communication process needed
in working within the hospitality industry
Develop the ability to oversee bar and beverage operations
Demonstrate proper compliance with FDA sanitation codes
Perform and demonstrate all aspects of delivering exceptional
guest service
Upon completion of the Rooms Division Management Technical
Certificate, the student will:
Demonstrate front office efficiency through machine-assisted
and computer-based methods and functions
Demonstrate understanding of the communications process needed
in working within the hospitality industry
Understand security issues and concerns for safety and
security of guests, property, and employees
Develop the ability to supervise and train employees and
oversee housekeeping operations
LEGAL OFFICE TECHNOLOGY
Provides students with entry level skills to work in a
law-related office. These courses will apply to the AAS Legal
Assistant and Paralegal programs. Upon completion of the Legal
Office Technology Technical Certificate, the student will:
Demonstrate employability skills and habits
Perform routine clerical skills, which include
telephone, filing, records management, mail handling,
reprographic, and information processing activities
Demonstrate interpersonal, teamwork, leadership, and
decision-making skills
Apply knowledge of legal terms used in various
Law-related activities
Demonstrate basic understanding of local, state, and
federal court systems
MEDICAL BILLER/CODER
The Medical Biller/Coder Technical Certificate will prepare
students for entry-level positions related to insurance billing
or fee slip coding and documentation. The course will cover
basic coding techniques, insurance preparation (with particular
focus on Medicare), medical terminology, and batch data entry
skills. Upon completion of the Medical Biller/Coder Technical
Certificate, students will:
Apply ICD-9 codes to diagnoses following proper American
Hospital Association guidelines
Apply CPT codes to procedures following proper American
Hospital Association guidelines
Prepare insurance forms for various payers, including
Medicaid, Medicare, Workmans Compensation, and Blue Cross
Demonstrate basic knowledge of medical billing software,
including batch data entry for charges and remittances, as well
as end of day reporting procedures
Understanding basic medical terminology
Understand HIPPA regulations and the importance of
medical ethics and medical record responsibilities
MEDICAL RECEPTIONIST
The Medical Receptionist Technical Certificate will prepare
students for entry-level positions in medically related fields.
The course will cover telephone skills, scheduling, basic
insurance preparation, medical office records and organization,
physician chart note transcription, and medical terminology.
Upon completion of the Medical Receptionist Technical
Certificate, students will:
Apply English and word processing skills to transcribe
physician dictation accurately
Demonstrate basic knowledge of medical billing software,
including electronic patient scheduling, and initial data entry
information
Understand basic medical terminology
Apply basic ICD-9 and CPT rules to procedures and
diagnoses
Prepare insurance forms for various payers, including
Medicaid, Medicare, Workmans Compensation, and Blue Cross
Understand HIPPA regulations and the importance of
medical ethics and medical record responsibilities
MEDICAL TRANSCRIPTION
The Medical Transcription program will address short term
training needs specific to medical transcription positions
around the region. Students will become proficient at medical
and hospital transcription and will learn hospital software
specific to this area. Students will need strong English,
grammar, punctuation, and spelling skills and accurate word
processing abilities.
Entry into Medical Transcription Courses
Students enrolling in these courses are required to undergo a
criminal background history check. This needs to be completed by
the beginning of the second semester or students will not be
allowed to register. Instructions on how to initiate the
background check procedure will be provided by the program
advisor. Upon completion of the Medical Transcription Technical
Certificate, students will:
Demonstrate employability skills and habits
Select and complete medical documents, including office
correspondence and chart transcription, using appropriate format
Demonstrate competency in word processing
Apply knowledge of medical terms used in medical related
careers
Demonstrate advanced medical transcription skills using
correct grammar, mechanics, and proofreading skills
OFFICE TECHNOLOGY
The Office Technology Technical Certificate provides students
with skills and knowledge to be successful in a general
office/clerical position. Students will gain hands-on experience
using written and oral communications; business computer
applications such as spreadsheets, databases, and word
processing; office procedures; and bookkeeping. Employment
opportunities after completing this certificate may include
general office/clerical positions performing duties such as
operating office machines, answering the telephone, greeting
visitors, and performing other related office activities. Upon
completion of the Office Technology Technical Certificate,
students will:
Demonstrate employability skills and habits
Perform routine clerical skills that include telephone,
filing, records management, mail, and reprographic activities
Demonstrate proficiency in using word processing,
spreadsheet, and database applications
Demonstrate interpersonal teamwork, leadership,
organizational, and decision-making skills necessary to function
in an office environment
Communicate effectively as a writer, listener, and
speaker in social and business settings
OFFSET PRESS
The Offset Press Technical Certificate option prepares students
with skills needed for entry-level employment in a press and
bindery environment. Courses in the press and bindery area are
designed to prepare the student for a good working knowledge of
basic production skills necessary to be proficient in the real
world of the printing industry. This certificate may be
incorporated into the Graphic Arts/Printing Technology AAS
degree program. Upon completion of the Offset Press Technical
Certificate, the student will:
Have an understanding of the overall graphic arts production
process
Be able to work in a production, deadline-oriented environment
Have an understanding for various pre-press software and its
uses
Be familiar with various layout and design methods
Be familiar with various stripping and platemaking activities
PARALEGAL
The Paralegal Technical Certificate program consists of 36
credits of specific law-related courses designed to provide
advanced training for those individuals who are currently
employed in a law-related office or who have previous
law-related experience. Prior to the issuance of a Paralegal
Certificate, students must complete specified courses and, in
addition, meet at least one of the criteria listed below:
1. Graduation from an accredited Legal Assistant program and
three (3) years work experience in a law-related office
2. Have a PLS (Professional Legal Secretary) Certificate
3. Have five (5) years of recent continuous employment
experience in a law-related office
(See program advisor for a complete list of required courses.)
Upon completion of the Paralegal Technical Certificate, the
student will:
Be able to think critically
Demonstrate organizational skills
Work effectively with a variety of legal office Professionals
and clients
Understand and apply legal ethics as required by law
Demonstrate in-depth understanding of the legal system and its
various agencies
Demonstrate solid interviewing and investigation skills
Draft legal documents and memoranda pertinent to specific
areas of law
Demonstrate excellent writing, listening, and speaking skills
Demonstrate knowledge in legal research and writing skills
Demonstrate knowledge and understanding of a variety of
computer programs
Maintain confidentiality
RETAILING
The objectives of this cooperative professional-technical
education program are to provide the student with a foundation
for either full-time employment in some phase of distribution or
for further study at a more advanced level. Students will
develop the skills and knowledge required to effectively sell or
distribute products and/or services to consumers. The student
also may explore career offerings in varied kinds of business
operations. Participation in cooperative work study is required
of all students in this program. Upon completion of the
Retailing Technical Certificate, students will:
Supervise and manage daily operations of retailing
Demonstrate effective salesperson skills to enhance customer
service
Use store operating procedures and policies
Apply effective personal selling techniques
Effectively merchandise presentations
SUPERVISION
The objective of this two-semester certificate program is to
develop in the student the skills and attitudes associated with
being a successful supervisor. Contemporary topics and issues
will be used to present theories and practices in front-line
supervision.
Upon completion of the Supervision Technical Certificate,
students will:
Supervise front-line daily operations and activities
Develop and analyze measurements of productivity
Communicate both with and for employees
Communicate both with and for organization administrators
Recruit, hire, develop and discipline personnel
Schedule work shifts and assignments
Manage organization assets and holdings
WEB AUTHORING
This two-semester technical certificate program is designed to
prepare students with the skills necessary for organizational
web authoring. Recipients will also be prepared to continue
their studies in an information systems field. Coursework
includes applying the most popular web authoring and data
processing tools to web development. Current Internet
technologies, web-programming techniques, and electronic
business practices will be studied. Students will be able to
work in development teams and communicate in the technical
arena. Upon completion of the Web Authoring Technical
Certificate, students will fulfill positions such as:
Web publisher
Web administrator
Web designer, Web system design
Online documentation manager
Web consultant.
ASSESSMENT
Every Business Technology and Service instructional program goes
through program reviews every five years. In addition, a
follow-up assessment is performed at year end to determine the
employment status of graduates.
ADVISING
Advising of students is a high priority in Business Technology
and Service. Faculty are readily available to meet with students
to offer their assistance whenever needed.
CLUBS
Student clubs are active in many of the Business Technology and
Service instructional programs and play a major role in the
students learning experience. Students are encouraged to assist
in development of new clubs in coordination with their program
advisors.
BUSINESS PROFESSIONALS OF AMERICA (BPA)
BPA is designed to enhance professional development of students
interested in careers in business. The club will focus on
leadership skills, parliamentary procedures, interpersonal
communication, and occupational skill enhancement.
Business-oriented community and campus projects and state and
national leadership conferences and competition will increase
student competence.
DELTA EPSILON CHI (DEC)
DEC is a local chapter of the international organization for
college students preparing for a variety of career areas. Its
local chapters and state/provincial/territorial associations are
a division of DECA Inc. Delta Epsilon Chi is currently active
throughout the US, its territories and Canada. Activities
promoted by Delta Epsilon Chi integrate with and enhance the
students college curriculum. In addition, the organizations
close ties with the business community provide both
opportunities for members and an appreciation of the free
enterprise system. Delta Epsilon Chi membership is an effective
resource for future professionals that will benefit from
marketing, management and entrepreneurial skills and knowledge.
WEB DEVELOPMENT AND COMPUTING CLUB
This club promotes computer related activities that enhance
students education process in the fields of Web development,
computer science, information systems analysis, software
engineering and computer engineering. The club will provide
opportunities to gather and collaborate on trends in the
industry, to participate in real-world projects, to promote
computer technology solutions, to have fun with multiplayer
gaming and networking, and to influence LCSC programs of
instruction.
