Classified Staff Organization

Congratulations to Connie Hallen
2009 CSO Employee of the Year

and to all the nominees

Leilani Anderson She is always willing to help and considering the amount of years she has been here, she is very knowledgeable in several different areas of the college and its operations. A good example of her going "beyond the Call of Duty" is that if she is standing in an office where she can see that everyone else is busy and the phone is ringing, she will answer the phone (even though she knows that she will not be able to answer the question). She politely will tell the person on the other end that it will probably be just a minute and ask if they would like to wait or leave a message. Most people would not even attempt to answer a phone in an office that they weren't familiar with.
The extra effort put forth by her includes her participation in teaching pdt's as well as being an active member of the pdt committee. She also attends many recruiting trips with other offices as well as attending "transfer day."

Leilani is always willing to answer questions & lend a hand. I have never seen her turn away a student or staff member when called upon for assistance. She is trustworthy, knowledgeable and sets an exemplary example for our other employees.
Leilani has held many of the positions in the office, therefore she has become our "go-to-gal" when we need help. She takes on more work when she has time & puts her won tasks aside when we have something more pressing.
This is my first year here and part of my duties include reconciling the budget for the 2 offices. I cannot count the countless hours Leilani has spent with me correcting my mistakes & teaching me how not to make them in the future.

Leilani is a great asset to LCSC. She is always there to help and answer questions. She works diligently with the athletics department figuring transfer gpa's and advising which classes will transfer. She speaks at recruiting events.
Leilani stays late to get her work done or to work with a prospective student. She teaches PDT courses regarding transfer evaluations. She attends recruiting events after hours.

 

Shannon Casteel ...is one of our "behind the scenes" classified staff. Though her work station is not directly in the public area, her duties are very important to the College's Library. A member of the CSO ... has in the past chaired the Recognition and By-Laws Committees. Always working for the good of each CSO member, many of the procedures/events that we use/have today were instituted during her time on the committee, i.e., By-Laws.
... exemplifies professionalism in every aspect of her work as she supervises student staff and works with other Library and campus staff.
... is dedicated to the success of LCSC's students, staff and faculty.

 

Charity Goodell Charity is a great advocate to the student population and to the college. Charity always go above and beyond with regards to student requests with the SHIP and is always willing to sit with the student one-on-one to help them better understand their policy.
As an employee and coworker she is always willing to lend a hand and take part in new projects and does not back down from a challenge. If she has questions, she will find answers and expand her connections to other departments through-out the college.
Charity works hard to put forth a professional manner and appearance. She is willing to educated herself to help others and to better the health services. She takes pride in her job and her department.
Connie Hallen

She is an excellent and hard worker.  I often see her after 5 pm still working on important tasks, and she still has a smile on her face and an ear to listen.  She will easily fix problems and make sure things are running smoothly in the division.  She is easy to talk to, and makes you feel very welcome in the office.
She is always very professional with anyone who enters the office, students, faculty, staff, visitors.  One semester I had a particular distance learning student that would call weekly (at least) and was very rude to her and myself in general.  She never let it show that it bothered her on the phone, and was always completely kind and professional in her interactions with this individual.  It is this kind of environment we like in our office, set by her example.
She helps the office run very smoothly. She sends out reminders of faculty responsibilities and keeps us all informed.  She is at extra events like the Global Warming Teach In, which were totally optional.  She also will drop everything to help you in a bind, whether it be a printing job, an errand, a room assignment, a phone call, whatever it is you need, Connie treats that like it is of utmost importance.  She also is very collegial, and has sang in a musical group at several LC functions, including our division parties and the Christmas Revels.  She has a lot of talent and shares that with our LC community in a way that everyone can enjoy.  She is in a nutshell, great!

My nominee is particularly good at gently reminding me and the rest of the division of upcoming deadlines, and keeping track of when things need to completed even though it’s not her job.  For example, with book forms she will fill out the instructor, class, list previous texts, and generally fill out as much as the form as possible before sending it on to the instructor saving me a lot of time even though it’s my responsibility to get the form completed. 
Through implementation of online forms and diligence in solving problems, my nominee is always ready and willing to do what needs to be done.  Not only that, she maintains a professional manner and caring demeanor throughout the day.  I’ve seen her in a deluge of students all nervous and asking essentially the same question and she answers each one, always with a caring tone in her voice and genuine concern. 
Outside of work she is the same way toward students and staff/faculty.  Whenever she sees someone she always takes the time to say hi and visit.  She is always the one at get-togethers that will stay and help clean up and is usually first there to help set up.  My nominee attends and supports LC community events especially the arts.  Any faculty show or musical event she attends and always invites others to join.

Our division office is an organized, efficient place thanks to this employee.  It’s hard to see how much actually goes on, how much paperwork gets done and sent off to the right place, how many people are helped and how much information is imparted to the correct party because this employee makes it all look easy.  She reminds me of syllabi and book orders that I have forgotten and almost everyday, I need help with some computer or copier or printer bit of work. And she always kindly helps me.  And then I multiply the work she does for me by all the other folks in the division, and then add her other duties on to that: all that paperwork for the division chair, safety officer, STAR advising organizer and being the first person that every student, faculty and community member sees when they walk in our door.  It’s no wonder that, even at 5:30 or even 6:00 pm, I find her still in the office.  A specific example of her organizational ability is her ability to get students through STARs with little faculty help, with lots of computer issues and many students needing help.
She is incredibly patient,  I've never seen her be short tempered or anxious or unkind to anyone.  She treats everyone, students and employees, as if they were the most important person.  And she always follows through on a task until it is done.  I've never seen nor heard of her dropping the ball.
Working late, organizing our office, making the STARs successful, acting as safety person, making everyone feel special, following through on everything, never saying that she can't help, professional....she really deserves an award!

She designs, authors, edits and mails out our division newsletter.  She attends retreats and takes on full responsibility for food, shelter, and scheduling.  She either attends classes voluntarily, or self-teaches anything that she believes will improve her performance in the office.  Our division was the first to go all electronic in book ordering thanks to her willingness to work with the bookstore and learn the process.  We were one of the first to electronically register all of our new students thanks to her efforts.  When the registrar's office need a guinea pig to test out its new on-line grad checks and work out the kinks, she volunteered to do the deed. 
As but one example, STAR registrations used to be the campus nemeses.  It often took a half-dozen faculty, the chair, and all of the administrative assistants to pull one off.  She took charge and came up with folders on each STAR registrant, a complete list of trouble shooting techniques, so that now STARS can often be accomplished in under an hour with only she and a faculty member to do the deed.  When I was division chair, she quickly realized that not only was I absent-minded, but a lousy record keeper to boot.  She took over my calendar, with a friendly reminder for each duty I had to perform that day, and kept copies of everything I sent out.  She could pull up copies of three year old data sets with the ease of yesterday's e-mail.  It's not just what she does things; but the grace with which she does them.  She's never to busy to hear out a complaining faculty member, or to help one to learn to do duties such as travel documents, grad checks, pay issues, getting students on work study, and the like, or to walk a lost student to another building and get them in with the people they need to see.  I only wish I were better with words to express how valuable and valued this person is to all of us who work with her. 

When talking to students or faculty, this employee is incredibly calm, patient, and encouraging.  Students who have an issue with a fee or a hold on their records or have a problem with their schedule are often angry and worked up.  She doesn't just help them take care of the problem; she does it in a way that the student feels like she cares about them. I watched her work with a very irate student who could not register because of an unpaid fee.  By the time they were done, the student no longer felt like everyone on campus was out to get him. She goes the extra mile with international students to help them understand rules and procedures and to help them find the right office and people.
Gossip can relieve some of the tedium of an office but it can also be incredibly destructive.  She does not gossip about students or faculty or administrators or other classified staff.  Ever.
She has to do a million things, sometimes all at the same time.  But the office remains calm and a fun place to be.  She has such a positive attitude.  She never makes me feel like I shouldn't be asking her to do something because she is too busy.
She donates her incredible talents as a musician to entertain at the Christmas party and at the Natural Science spring picnic.

She is doing an outstanding job day after day. She is a very consistent and hardworking employee. During the last several years I observed and experienced her valuable assistance to me and the Mathematics & Sciences tutoring center. Each semester she assists our tutors to apply for work study. Because of her help, the majority of our tutors were awarded the work study grants that literally saved our department thousands of dollars each semester. She is an asset to our department and LCSC.
She has done a lot of extra work for our department in general and for the Mathematics & Sciences tutoring center specifically. Last year she designed a very nice and complete brochure to advertize our tutoring center. I remember that she stayed and work after five P.M. to complete that project. She is really doing way more than 9 to 5 hours of work every day. By the way, she designed and made these brochures for all of the principles in our department.
She is a very nice person. Her outstanding social skills enable her to work with all of the natural science faculty and staff. She is very friendly, very reliable, and does her job as best as possible. Again, she is an important asset to our department and LCSC.

She is the first person that anyone visiting our unit office will see, whether it is faculty, staff or student.  In this capacity, she is the perfect representative of the best qualities LCSC embodies.  She is helpful, patient and efficient in helping visitors with whatever their needs are.  She creates an inviting atmosphere and is remarkably knowledgeable about all aspects of our unit's operations.  When other unit personnel & faculty are posed a question they can’t answer, their advice is always “Go see XXXXX, she’ll know.” 
She has highly developed interpersonal skills.  She maintains good working relationships with her colleagues in the Division and around campus.  I have personally observed her to be extremely flexible in working with her peers in an effort to maintain positive working relationships, even under difficult circumstances.  She is always willing to listen and be present to people in the office, even if she has other tasks that need her attention.  I very much respect this quality in her.
What makes the above more impressive is that she handles visitors, faculty & staff so very well while at the same time executing all of her other job duties with the highest level of professionalism.  Our unit's office is a high traffic area but I have the utmost confidence in all aspects of her job duties.  She always follows through on promised work.  She has earned my trust to the highest degree:  if she promises me that something will get done, I never have to think about it again. 

Probably the best example of the above is her performance during the first week of the semester in Fall 2008.  Our office was under-staffed entering the semester.  The first week of the semester is a highly stressful time for our office, even with full staff, yet she calmly managed several minor crises including lost bookstore orders, a broken copier, over a dozen late-arriving international students that were sent to our office for advising and a myriad of smaller situations that popped up.  I received several comments from our faculty and students about her grace during difficult situations and how grateful they all were for her assistance. 
She is an ambassador in the truest sense of the word.  Not only does she go "beyond the call of duty" as noted above, but she recognizes the value of a collegial campus environment and does everything in her power to foster it.  She is the first to thank other campus units or support services for their assistance.
Within the campus unit, the word quality is synonymous with everything that she does.  Every task, whether it is book orders, I-time management, IH budgets or special artistic/publicity projects, is carried out with the same thoughtful attention to detail and quality.  It is evident that she takes great pride in her work and she always spends the time necessary to make everything just perfect.
I believe that she represents the best qualities of Lewis-Clark State College in everything she does.  Everyone that knows her on campus has the highest respect for her. 
At the same time, she never seeks recognition for her efforts on behalf of the faculty, staff & students of LCSC.  She is extremely humble.  This award would be a very positive public acknowledge of all the ways in which Lewis-Clark State College is enriched by this individual. 

 

Bev Hill I watch this person stay late/come early in order to see that things are met in timely matters for the image of the college. In the time that I have worked in institutions I rarely see someone take such pride and accuracy in their job. But this person assures that things are done accurately to the fullest. When things need to be done in a certain manner, this person absolutely takes no short cuts or procrastinates. I feel in a way the college has a very good image thanks to this person.
This person takes the time to research the job that needs to be done. There is no second guessing. I have seen this person spend extra personal time in either reading or investigating how things need to be done. This person has always shown me professionalism and is one to imitate in the way things should be done. In the short time I have been here I admire they way they handle the pressures of their job and still does very well.
This person, to my knowledge, has never won this award and they have put many yrs of work here. Which surprises me that they have not been thought of before. They work with all of the departments and to have not been recognized of their hard work they have done for the college in their time here, I feel is a shame. I do hope that this person receives this award so that they are aware of the time and dedication they have done for LCSC.

 

Tess Hendricks This employee steps up to the plate to help us in many of our community service projects. This year s/he helped to coordinate the financial piece of the Martin Luther King Jr. Day of Service project hosted by members in the Boise and Lewiston areas. S/he was always quick to help and answer any questions from any of the members to make sure this project had no financial problems and that all of the AmeriCorps members were promptly reimbursed for their parts in this statewide project. This is a very small example of the assistance she provides through the year. S/he sets the example for the rest of the staff to follow and keeps the offices running smoothly in both Lewiston and Boise. S/he has a great sense of humor and shares her knowledge readily with all staff.
S/he has developed and put in place a checks and balance system for our program that is recognized by other departments as an excellent example. S/he communicates with office staff as well as staff campus wide and follows through on projects. S/he is always ready to lend a helping hand or assistance when anyone has questions or concerns. S/he cheers the college on as well as her department and truly enjoys her work. Having excellent computer skills s/he teaches the other staff so the entire staff can work more efficiently and quickly rather than have to spend time trying to figure things out and then do the work.
S/he always arrives early and works steadily throughout the day. Anytime someone comes in to the office she greets them with a ready smile and makes them feel comfortable. We have our offices in an open area with another department and she graciously assists visitors that end up in the wrong place. Other staff look forward to working with him/her and learning from him/her. S/he is retiring this year and will be missed by employees from other departments as well as co-workers.

 

Angie McClain Managed department affairs after the retirement of long term Director and during new Director search. Worked constantly to improve the departments ability to deliver quality service to the college and community without direct supervision. Maintained consistent and effective communication with college departments, students and community customers to make sure service was provided in a effective and efficient manner. Managed the accounts and schedule for a grant funded partnership with an out of state college (Lane) to make sure a new academic program (Dental Hygiene) was up and running in time for winter semester. Kept extraordinary records of all time and expenditures so the college would receive reimbursement for the project.
Is the single point of contact for a large non-academic department. Dispatches, schedules and organizes large diverse crew to provide excellent service for internal and external customers. Screens application and hires students and irregular help. Works with financial aid, payroll and human resources to ensure proper recording of temporary time sheets. Provides follow up to customers during and after work is completed.
Has the best interest of the College in mind at all times. Treats all staff, customers and students with respect under often stressful conditions. Is the sole administrative support for 35 staff members in 4 separate sub-units within the organization. Manages multiple demands, is highly organized, has a great sense of humor under stress, knows the college and the staff and faculty so can answer most questions quickly and accurately. Is dependable and puts in 110% effort as a matter of course. Is willing to fill in where needed and work extra in case of emergency. Willing to learn new things and has embraced change with enthusiasm.

Always goes out of her way to help others, and works along beside us physically
Always gets right on whatever is requested from us on computers.

Jody Neuberger Jody continues to go to great lengths for students, staff, and faculty. It is amazing to watch her in action. She never questions going further to ensure the answers and processes are followed through. Jody will contact NIC community college to verify credits/transcripts in route and more to make sure the students needs are assured.
Jody has an ability to bridge gaps between students that might exist. It is her easy going and overall professionalism that allows students to feel comfortable while maintaining an efficiency standard.
In order to provide outstanding service to LC-CDA students, Jody has stayed after the 5:00 PM closing time when a student needs the extra 15 minutes after work. It is this commitment and understanding to our non-traditional students that makes Jody an exceptional employee and co-worker.

This LCSC employee listens to the concerns of students and faculty, asks relevant, probing questions to accurately access the situation, then immediately goes to work finding solutions to the varied issues dropped at her door.
She also has the amazing ability to foresee potential problems and provide assistance to students and faculty in preventing potential problems with enrollment, registration, book orders, and classroom facilities issues, to name a few.
This LCSC employee has an incredible memory for student's names, individual circumstances, and needs. She approaches every student with care, humor and magnificent competence. Her extraordinary ability to approach a situation from several angles until she achieves a solution is remarkable. She uses these same qualities to ease the burden on faculty who may be stumped on how to solve a particular issue.
She makes it a point to learn the functions of other college divisions so she can provide the best, current resources to students and faculty.
One of my students withdrew from LCSC in her senior year to take a full-time job for financial reasons. Her employer promised her a 3-year contract. After 6 months, the employment contract was cut, due to the economy. The student returned to our LCSC classified staff employee who immediately set to work getting the student re-enrolled.
The timing of this return put the student at a late start in the semester. After the student tried to enroll in classes in 3 other institutions, and was caught up in red tape, this LCSC employee was able to help the student re-enroll in LCSC in 1 day.
This employee approaches her work cheerfully and with a high degree of competence. She continually strives to improve her skills to provide the best possible service to students, faculty and staff. She is an extraordinary representative of LCSC. Please give her your most serious consideration for this well deserved recognition.

She is the first person that the public sees as they come to our office. She is always pleasant, patient, and helpful. She never leaves a person without the information they came to get. If she does not have it, she tracks it down immediately.
Any time you are the front line with the public there are bound to be persons who are challenging. She is always respectful and helpful with any and all she comes into contact with.
I rarely see her sit still for a moment when she is not answering the phone, updating student files, completing projects for her administrator, and answering all of faculty's questions with what seems like boundless energy, enthusiasm, and grace.

 

Lawrence Norris I am proud to nominate Lawrence Norris for the Classified Employee of the Year. Lawrence continues to impress me with his professional manner, dedication, and confidence, which he exhibits in all aspects of his responsibilities at LCSC. He is an asset to the College. Lawrence strives to provide a high degree of quality in his work and the campus community has counted on this quality. I have been involved in many conversations where LCSC colleagues have expressed gratitude for Lawrence’s diligence in assisting them in their endeavors at LCSC. He is a person who is motivated to raise his standards, values and expectations as he continues to grow in his knowledge of the College. This is the type of person who should wear the title Classified Employee of the Year. Thank you.

Lawrence is the hardest working man on campus!
He is always trying to help people.
Dedication.

He has worked many weekends to make sure events in the theater are successful.
He is always ready to help LCSC faculty and staff as well as community members.
I consider him to be an important member of the LCSC staff.

 

Amanda Schacher She works on many CSO committees and volunteers her time for all cso fundraisers. She works daily to improve the service provided to the campus by her department. Her department is participating in the "spirit week".
She hires many foreign students and works above and beyond in teaching them the job and making them comfortable in a new environment and is interested in theirs lives and stories. She strives to make her department efficient and is their to help all who enter her workplace.
She is friendly, outgoing and has a smile for everyone.

S/he is always thinking of ways to improve student, faculty and staff services in her department. S/he was on the "spiffing up committee" in her/his department and proposed several of the "spiffing up ideas" that were implemented to make the area s/he in more appealing for everyone on campus. S/he works hard to make sure that the department is clean and tidy. Her/his student workers are well trained by her to meet those entering the department. S/he created and maintains an awesome training manual for her/his student workers and at the beginning of the fall season has a student staff meeting on customer service and security. S/he is always calm and courteous when dealing with individuals who may be frustrated and need extra help. S/he always meets every challenge with a smile and a positive attitude.
Beyond doing her/his regular job s/he has been very active in CSO promoting not only CSO, but also the campus. S/he has served on several CSO committees and even chaired a committee. Even when s/he isn't on the CSO committee s/he will help at the fundraising events if s/he knows that they need an extra hand. I have worked with her/him on several committees and also on special projects in the department. S/he is outstanding to work with often coming up with ideas to improve the quality of the project. One of her/his outstanding features is giving credit where credit is due.
I can't think of a better individual to be named CSO Employee of the Year!!

 

Joanne Speck She takes the time to give extraordinary customer service. Will research customers questions and answer them rather than transferring them all over campus.
She willingly jumps in to help others in the office. Always treats customers, students, and staff with respect. Always has a smile on her face and encourages others to go above and beyond. She sets the standard for customer service!
She will help anyone! Whether it is a computer problem, refund question or even looking something up in the phone book for a student.

 

Vikki Swift Without an HR director, this individual has taken on additional workload, duties, and responsibilities in an attempt to maintain integrity and service to the campus. There has been a steep and swift learning curve with service and quality as a goal.
During recent budget cutbacks that forced elimination of 12 positions, confidentiality, compassion and support to the individuals impacted was provided under challenging and difficult situations. Information outlining procedures that was needed for administrators to make decisions was handled quickly and thoroughly. A professional demeanor was demonstrated throughout the process.
This individual is an active participant with events on campus and volunteers to assist with a variety of activities. She does more than is required for the job; she represents her department and the institution well without complaining.

This person has taken charge of the department and is been doing an excellent job.
Always ready to assist and explain, with a smile, whatever it is you need to know about.
This person has a very positive and compassionate attitude regardless of what of what the situation is.

 

Ellen Thompson This person is always willing to help out with various projects on campus and with CSO. They spend a lot of time to help out the CSO members.
Billie Tribitt This admin assistant has been the "go-to" person for countless people on campus for many years, when they need information and/or help. She is knowledgeable in all aspects of campus procedures and policies and is always willing to interrupt her busy day to offer assistance. She has been available to me personally many, many times when I have had questions regarding anything from a procedural question to computer problems.
This person is devoted to LCSC and its mission. She is professional, courteous, and takes a great deal of pride in doing her job well. Her position requires her to have a much broader knowledge base of the college than most admin assistant assignments. She also has to maintain a thorough understanding of state board procedures and policies.
This long-time employee is in charge of the awards reception each year and obviously takes a real interest and pleasure in seeing faculty and staff awarded for their hard work. She knows practically everyone on campus, and has a reputation for her sense of humor and quick wit. She is a kind, caring individual who is very deserving of the Classified Staff of the Year award.
Andy Tuschhoff Everything he does looks very professional -- he is extremely artistic and has a good eye for what looks nice on a poster or flyer. Excellent ideas and suggestions.
He has personally helped me to learn many of the ins and outs of advertising and creating visually creative and eye-catching posters. He never loses his patience or his cool.
He is always able to put out a quality product in a short amount of time, if necessary, and never complains about being rushed. His patience is amazing. I've heard these same comments from others on campus... everyone thinks he's great!
Vana Vernon Vana is always willing to help with issues that arise that involve faculty or students within the Humanities Division. Also she has great institutional knowledge. She is genuinely concerned about student problems in her division and she assists to resolve them when possible.
When I call she remembers the issues and she follows up on issues if I let them linger. She conveys messages and is aware of issues her division chair and I are in discussion about.
Vana is a joy to work with, she has a great sense of humor and someone I would consider a friend and a colleague.

 

Janet Wetmore She is a person who is always interested in helping students, faculty and her fellow colleagues in attaining their goals.
She is always available throughout the day. She is present well before the normal day starts and is usually their after the normal days end.
She works tirelessly to help promote the programs of the of the division. Responding to questions for the students or referring them to faculty. She is in the office many weekends to complete tasks.
Because our division is in session throughout the year, including summer she works tirelessly to help promote the smooth operation of the programs. She is always willing to help no matter the circumstances.
She is an outstanding promoter of the college!

 




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