• 2007SP Login loop:

  Some of you have reported the phenomenon of looping back to the login page when you try to access a course at http://bbce.lcsc.edu. Here is some advice on things you can try to get around the situation. However, please be aware that the situation is caused by factors on the user's computer, not the Blackboard server or the network: 

  First, close all browser windows, and try logging in again with a new browser.

  If this doesn't work 

  1: make sure you are not using a bookmark to access your log in page. Sometimes these contain previous session data and will cause this behavior. [typing bbce.lcsc.edu in your location window is almost as fast as bookmarking the login.] 

  2. Disable pop-up blockers [some installs like Yahoo Messsenger will add their own pop-up blockers, we've found as many as six different ones on the same student's home computer] 

  3. Delete Files and Cookies

  4. Enable your cookies - 

  5. Install a known to be good version of Java (1.6 series) and get rid of all other versions using your Remove software options in your computers control panel. 

  6. If using Internet Explorer, sometimes the following will cure the login loop:

  • Go to Tools > Internet Options

  • Select the Advanced tab and do the following:

  • Check the box for Disable script debugging

  • Un-Check the box for Display a notification about every script error

  • Un-Check the box for Show friendly http error message (especially if getting Session Timed out error, Session Already Running error, HTTP 403 Forbidden or Access Denied errors)

  • Check the box for Sun Java 2…

  • Un-Check the box for Microsoft VM JIT Compiler... (if present)

  Click OK until you close out Internet Options. 

  7. Check your computer's date and time: Double click on the time posted in the lower right corner of your PC. Make sure the date, time, and Time Zone are correct on that Date and Time page. Then try to log in again. 

  You might need expert help with some of these steps, don't try an operation unless you're comfortable and familiar with the process. 

  Please direct responses and enquiries to helpdesk@lcsc.edu or call 208.792.2231

   

• 2005FA Norton Internet Security may block course material
• Spyware Alert 4/18/05
  • Students are reporting a situation where one or more of their BbCE courses are prompting them for a second login and password when moving from WarriorWeb to BbCE. This phenomenon results from Spyware (see below)

   

• Make BbCE a Trusted Site
  Security settings in IE can keep you from seeing tests...
  
  Before you begin -- In Internet Explorer, Tools menu, select ‘internet options’
  Under the general tab, click ‘settings’ and make sure the ‘check for newer versions of stored pages:’ is set to ‘every visit to the page’
   

  Details: Quizzes in BbCE work like those annoying "pop-up" ads on commercial web sites. If you are using Internet Explorer for Windows it may be set to block pop-ups. If you start a quiz and your browser blocks it, the quiz attempt is running and its time will run out.

  You can control>click to see blocked windows when you start a quiz. You can also use the trusted sites function in your Internet Options panel to make BbCE a trusted site whose content isn't affected by security measures. Choose Tools from the menu, select Internet Options, and click the Security tab. The green circle with the check allows you to designate trusted sites. Play Video
  
  Note: here are options for Netscape 7.02...
  "Netscape 7.02: The latest versions of the Mozilla and Netscape browsers include a Popup Manager that permits you to block pop-ups from some (but not all) sites. To block all pop-up and pop-under ads, choose Edit, Preferences, double-click the Privacy & Security category, select Popup Windows, choose Suppress popups, and then click OK. Note that this change disables the program's Popup Manager tool, as well.
  
  Unfortunately, blocking all pop-ups can prevent some desirable Web content--such as streaming video playback or log-in dialogs--from opening. To block pop-ups at some sites but not at others, you have two options. The first is to suppress pop-ups as described above, but choose Exceptions to enter a list of sites you'll allow pop-ups from [sic]. The second is to leave the Popup Windows setting on the default 'Allow popups'; then, whenever you encounter an obnoxious pop-up, choose Tools, Popup Manager, Suppress Popups from this Site. " (source PC World).

  Finally Before IE 6 many Windows users had to resort to "third-party" pop-up blocking software. If you have any such installed on your computer you will have to refer to its settings and turn it off to see BbCE quizzes.

  ---

  Spyware -- Just say no to add-ons.
  
  Details: Please be aware that blithely accepting download suggestions can lead to trouble with using BbCE. We have known for sometime that pop-up blocking settings and add-ons can "kill" BbCE quiz windows. Now a new wave of spyware add ons are causing problems for both faculty and students.
  
  IMESH and the Internet Optimizer add-on to Kazaa each redirect the browser to a search page, e.g. AskJeeves, as if an incomprehensible URL had been requested of it.
  
  Real Download attempts to download the BbCE logon page as an executable file.
  
  FlashTrack and MyCursor can also cause various problems when using BbCE.
  
  For information on cleaning your computer please see:
  
  http://www.arches.uga.edu/announce/logprob-0802.html
  
  Also, these installations tend to affect only the default browser, usually Internet Explorer on Windows machines. IE 6 on WinXP seems to be especially prone to BbCE conflicts. If you have Netscape or Firefox installed on your computer, you may be able to use it until you get your system purged.

  Microsoft now has its own anti-Spyware software in a beta version.

  Disclaimer: LCSC IT/Media Services neither recommends nor warrants the use of any software product other than those installed by IT staff on campus computers.

   

   

Students who are using Norton Internet Security may be unable to access items that want to come up in new window – even though pop-up blocking itself is turned off.

 Here are our recommendations re Norton Internet Security:

1. Make certain you’ve tuned your browser by following Browser Check in BbCE to the browser tune up page.
2. Open Norton’s, select Firewall, click to Turn On Firewall
   1. Click the Custom Level button.
   2. Set the Firewall security to Medium.
   3. Set the Java Applet security to None: Allow.
   4. Set the ActiveX security to None: Allow.
3. Do not run both Windows’ firewall and NIS’ firewall.