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Getting good support for your online course
components
We realize that no one likes to bounce around from office to
office when they need help. We try to avoid putting our students
through such experiences. However, learning online involves several
systems, including your home computer, and each system has different
specialists assigned to support them. So, here's a few tips to help
you get good help as soon as possible. |
| System |
Support and tips |
Contact |
| Your home computer |
You, your Internet Service Provider, technical
support from the company that built your computer. Tip: It's a
good idea to have a backup computer that you can use, especially to
check when you get an error message or are having other problems. If
the backup computer isn't having the same problem, it's a good bet
that the concern lies with your computer or your Internet Service
Provider. If the problem occurs on more than one computer,
especially ones using different ISPs, then the problem is more
likely to be with an on-campus system |
Various |
| LCmail |
LCmail (http://lcmail.lcsc.edu)
hosts your campus email account but some instructors have class
space set up in it and might post their syllabus or other class info
there. |
Helpdesk
helpdesk@lcsc.edu or
208.792.2231
1.800.933.5272 |
| WarriorWeb |
WarriorWeb (http://warriorweb.lcsc.edu) allows
you to look up courses and register for them with your web browser.
Your current roster is there and from there you can link to Blackboard,
which hosts the online portions of a course. |
| Blackboard |
Blackboard
(http://bb9.lcsc.edu) is the system that hosts online
courses. It's supported by Distance Learning. Typical items they can
help with include:
- I'm having trouble logging directly in to
http://bb9.lcsc.edu.
- A test or assignment I need to complete isn't available.
- How do I post to or read other's posts in Discussions?
- What's the best way to contact my instructor?
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Distance learning
blackboard@lcsc.edu or 208.792.2635
1.800.879.0458 |
| Other systems |
Some courses use sites that are hosted by textbook
publishers, Edusite and Course Compass are two such. Also, some
older courses are still hosted on
www.lcsc.edu. You can recognize these courses as a new window
should open for you when you leave Blackboard to go to the site.
Support for these courses rests with the hosts. |
See your instructor or the publisher's site. |
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