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Getting good support for your online course components

We realize that no one likes to bounce around from office to office when they need help. We try to avoid putting our students through such experiences. However, learning online involves several systems, including your home computer, and each system has different specialists assigned to support them. So, here's a few tips to help you get good help as soon as possible.

 

System Support and tips Contact
Your home computer You, your Internet Service Provider, technical support from the company that built your computer.

Tip: It's a good idea to have a backup computer that you can use, especially to check when you get an error message or are having other problems. If the backup computer isn't having the same problem, it's a good bet that the concern lies with your computer or your Internet Service Provider. If the problem occurs on more than one computer, especially ones using different ISPs, then the problem is more likely to be with an on-campus system

Various
LCmail LCmail (http://lcmail.lcsc.edu) hosts your campus email account but some instructors have class space set up in it and might post their syllabus or other class info there. Helpdesk

helpdesk@lcsc.edu or 208.792.2231

1.800.933.5272

WarriorWeb WarriorWeb (http://warriorweb.lcsc.edu)  allows you to look up courses and register for them with your web browser. Your current roster is there and from there you can link to Blackboard, which hosts the online portions of a course.
Blackboard Blackboard (http://bb9.lcsc.edu) is the system that hosts online courses. It's supported by Distance Learning. Typical items they can help with include:
  • I'm having trouble logging directly in to http://bb9.lcsc.edu.
  • A test or assignment I need to complete isn't available.
  • How do I post to or read other's posts in Discussions?
  • What's the best way to contact my instructor?
Distance learning

blackboard@lcsc.edu or 208.792.2635

1.800.879.0458

Other systems Some courses use sites that are hosted by textbook publishers, Edusite and Course Compass are two such. Also, some older courses are still hosted on www.lcsc.edu. You can recognize these courses as a new window should open for you when you leave Blackboard to go to the site.

Support for these courses rests with the hosts.

See your instructor or the publisher's site.
 

 

 


Distance Learning Lewis-Clark State College 500 8th Avenue Lewiston, ID 83501
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