All Blackboard users should have at least two internet browsers installed and properly configured on personal computers. If technical difficulties arise in one browser, the problem may be resolved by accessing Blackboard in a different browser. e-Learning Services recommends using Google Chrome. Internet Explorer and Safari are the least compatible browsers for accessing Blackboard content. If a student experiences issues accessing content with Internet Explorer or Safari, he or she should attempt access with other recommended browsers before contacting the Blackboard Help Center.
Students should use the following browsers to access Blackboard, in the order listed:
Respondus LockDown Browser is a custom browser that locks down the testing environment within a learning management system. Instructors may require students to use the Respondus LockDown Browser for proctored and non-proctored exams.
If taking a proctored exam at the LCSC Testing Center that requires Respondus LockDown Browser, the Testing Center is already set up to use the browser.
If taking an assessment that is not proctored and requires Respondus LockDown Browser, please contact your instructor to obtain the download link. Each institution has a slightly different version of the application, so it must be downloaded from the correct location. Instructors will often include this information in their syllabus or Blackboard course space.
The e-Learning Student Handbook has more information about required and available software and browser settings.