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    Helpdesk Customer
       Service Survey
Name
 
Work Order #
(Optional)
 
Assigned Technician
Allen Mewes Bob Hopkins Celeste McCormick Courtney Hill
Daniel Deyarmin Doug Combs Matt Toth Quinn Wilson
Sandra Boyd Shane Coley Terry Taylor    
Bob Franklin Cameron Neely Unknown Technician    
 
Did you receive a Helpdesk Call Verification via email?
Yes No  
 
Please rate your initial contact with the Helpdesk for your recent technical issue:
  Disagree Neutral Agree
  1 2 3 4 5 6 7 8 9 10
Courteous
 Helpful
Knowledgeable
Timely
 
Please rate your experience with the assigned technician for your recent technical issue:
  Disagree Neutral Agree
  1 2 3 4 5 6 7 8 9 10
 Courteous
Helpful
Knowledgeable
Timely
 

Was your technical issue resolved on the first contact?

Yes

No

  
 

Please tell us your ideas for how the Helpdesk/Technician can improve customer service and technical support.

 

 


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