|Description||Customer service has never been more important ... are you up to the challenge?
There’s no doubt about it. Customer service teams play THE MOST IMPORTANT role in every organization. What you say and do is what your customers remember and tell other folks.
In today’s tough business environment, losing customers to your competition simply isn’t an option. The ability to WOW your customers ... to provide an environment of customer service excellence ... is the advantage your organization needs to stay successful.
That’s where this Webinar comes in. It’s chock-full of refreshing tips, new ideas, and real-world information that you need to create an environment of customer service excellence.
When you attend Creating an Environment of Customer Service Excellence you’ll learn exactly what it takes to build customers for life: You’ll learn how to gain customer respect, meet customer expectations, handle difficult customers with ease, plus much, much more!
Don’t lose another customer to your competitors! Join us for this fantastic learning opportunity that will help you win and keep your customers by providing excellent customer service.
Take a Glimpse at What You’ll Learn:
•Get into the mind-set of your customers — what do customers really expect?
•Discover what customer service excellence really means — to you and your customers
•Tips for dealing with difficult customers
•Responding successfully to specific customer expectations
•How to make customers feel valued and tips for turning one-time buyers into lifetime customers
•Develop service delivery standards for your employees
•Measure and assess how well customer service standards are being achieved