Customer Service Hero Series
Modules 1 & 2
Module one will be a complete overview of the
series describing what will be covered and
identifying the instructor's personal
experiences in Customer Service. Students will
be able to share some of their experiences as
well. Students will evaluate their reasons and
goals for taking the course and an open
discussion will take place. Module two will move
in to Customer Service definitions such as
internal and external customers, customer
service levels and what they mean to you and
Modules 3 & 4
Module three will explore the vast topic of
perception and how it can impact your customer
in positive and negative ways. You will explore
methods of establishing and sustaining a
positive perception in all business
environments. Learn the cost of a "bad day."
Learn why customers leave and do not come back
and how to avoid costly, but common mistakes
that cause customers to do business elsewhere.
Module four will continue on the path of
creating a positive business image and methods
of evaluating your image and how customer view
you in the marketplace.
Modules 5 & 6
Module five is about the "nuts and bolts" of
providing good customer service, the do's and
the don'ts including language issues, listening
skills, body language and more. Module six will
jump into the skills of communication. Learn
face to face communication and effective
telephone technique. Learn proven methods of
transferring and putting customers on hold.
Modules 7 & 8
Module seven explores reasons that customers get
angry. You'll learn effective strategies for
dealing with angry customers and how to calm
them down. Learn to use calming phrases instead
of trigger phrases and more. Module eight is a
review of the series and will provide you with a
checklist to sustain the skills you have learned
and to help your entire organization become a
team of Customer Service Heros.
Introduction to Grant Writing
This grant writing workshop will explore
different types of grants and the reasons why
your organization, program or project should
seek grant funding. Throughout the 90 minute
workshop you will learn how to make your
project, program or organization investment
worthy to make the grant writing process that
much more likely to be a successful process.
After learning why you should receive grant
funding you will learn tips on how to begin the
process of writing a grant, how to find funding
that is out there waiting for you and what to do
if you do receive the grant. This workshop will
also provide you with resources for grant
research and where you might look to receive more
So you want to be a tax preparer?
This 6-hour course will provide information on
what is required to be a Registered Tax Return
Preparer. In this class you will learn how to
get a Preparer's Tax Identification Number, what
annual testing and education classes are
required, and what government services are
available to tax preparers. We will also cover
e-filing requirements, mandated ethical
considerations. and recordkeeping.
Introduction to Employment Taxes
This course is an introduction to the process of
withholding, paying and reporting employment
taxes. We will cover federal income tax, social
security taxes, unemployment taxes, Idaho state
income tax and disability insurance. This course
is designed for those wanting to work with
payroll departments and accounting firms.
Introduction to Preparing Federal Income Tax
This course is an introduction into preparing
form 1040 and some of its attachments. We will
cover filing status, personal exemptions,
dependents, definition of income, common
adjustments to income, common refundable and
nonrefundable credits, and tax calculations.
This is a first step into a career in the
tax preparation industry.
CUSTOMIZED BUSINESS CLASSES
customize classes to meet your specific
business needs. Call us with your
specific topics today.
Do you need
six or more employees?
WE OFFER GROUP RATES ON CUSTOM CLASSES!
ONLINE BUSINESS CLASSES
Managing Customer Service
Distribution of Logistics Management
Employment Law Fundamentals
Fundamental of Supervision and
High Speed Project Management
Principles of Sales Management
Building Teams That Work
Total Quality Fundamentals
for these & other