Workforce Training

Business Skills

Class Schedule

Customer Service Hero Series

Modules 1 & 2

Module one will be a complete overview of the series describing what will be covered and identifying the instructor's personal experiences in Customer Service. Students will be able to share some of their experiences as well. Students will evaluate their reasons and goals for taking the course and an open discussion will take place. Module two will move in to Customer Service definitions such as internal and external customers, customer service levels and what they mean to you and your customers.

Modules 3 & 4

Module three will explore the vast topic of perception and how it can impact your customer in positive and negative ways. You will explore methods of establishing and sustaining a positive perception in all business environments. Learn the cost of a "bad day." Learn why customers leave and do not come back and how to avoid costly, but common mistakes that cause customers to do business elsewhere. Module four will continue on the path of creating a positive business image and methods of evaluating your image and how customer view you in the marketplace.

Modules 5 & 6

Module five is about the "nuts and bolts" of providing good customer service, the do's and the don'ts including language issues, listening skills, body language and more. Module six will jump into the skills of communication. Learn face to face communication and effective telehone technique. Learn proven methods of transferring and putting customers on hold.

Modules 7 & 8

Module seven explores reasons that customers get angry. You'll learn effective strategies for dealing with angry customers and how to calm them down. Learn to use calming phrases instead of trigger phrases and more. Module eight is a review of the series and will provide you with a checklist to sustain the skills you have learned and to help your entire organization become a team of Custonmer Service Heros. 

Introduction to Grant Writing

This grant writing workshop will explore different types of grants and the reasons why your organization, program or project should seek grant funding. Throughout the 90 minute workshop you will learn how to make your project, program or organization investment worthy to make the grant writing process that much more likely to be a successful process. After learning why you should receive grant funding you will learn tips on how to begin the process of writing a grant, how to find funding that is out there waiting for you and what to do if you do receive the grant. This workshop will also provide you with resourses for grant research and where you migt look to receive more training.

So you want to be a tax preparer?

This 6-hour course will provide information on what is required to be a Registered Tax Return Preparer. In this class you will learn how to get a Preparer's Tax Identification Number, what annual testing and education classes are required, and what government services are available to tax preparers. We will also cover e-filing requirements, mandated ethical considerations. and recordkeeping.

Introduction to Employment Taxes

This course is an introduction to the process of withholding, paying and reporting employment taxes. We will cover federal income tax, social security taxes, unemploymnent taxes, Idaho state income tax and disability insurance. This course is designed for those wanting to work with payroll departments and accounting firms.

Introduction to Preparing Federal Income Tax Forms

This course is an introduction into preparing form 1040 and some of its attachments. We will cover filing status, personal exemptions, dependents, definition of income, common adjustments to income, common refundable and nonrefundable credits, and tax calculations. This is a first  step into a career in the tax preparation industry.

CUSTOMIZED BUSINESS CLASSES

We can customize classes to meet your specific business needs. Call us with your specific topics today.

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Do you need a class

for six or more employees?

WE OFFER GROUP RATES ON CUSTOM CLASSES!

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ONLINE BUSINESS CLASSES

Managing Customer Service

Distribution of Logistics Management

Employment Law Fundamentals

Fundamental of Supervision and Management I

High Speed Project Management

Purchasing Applications

Principles of Sales Management

Building Teams That Work

Total Quality Fundamentals

 Register for these & other Ed2Go Classes.