Consumer Information

Department of Education Compliance State Authorization and Policy for Student Complaints


Online and distance education is an important part of Lewis-Clark State College’s program offerings, with many student participating in federal financial aid. Recent amendments to the Higher Education Act of 1965 include change in regulation for state Authorization that may impact online, distance and correspondence education providers. The relevant language includes:

If an institution is offering postsecondary education through distance or correspondence education to students in a State in which it is not physically located or in which it is otherwise subject to State jurisdiction as determined by the State, the institution must meet any State requirements for it to be legally offering postsecondary distance or correspondence education in that State. An institution must be able to document to the Secretary of State’s approval upon request. (Authority: 20 U.S. C. 1001 and 1002)

Lewis-Clark State is currently working cooperatively with higher education authorities in all states and other U.S. jurisdictions to ensure compliance with any other state and federal authorization requirements that govern the offering of online courses in those states, including complaint processes. LCSC is making progress in evaluating and complying with these changes and will provide up-to-date information when available.

Student Complaints and Grievances

Students of Lewis-Clark State College should attempt to resolve all issues and complaints with the college by following the process for filing a complaint located in the Student Handbook. If an issue cannot be resolved internally, you have the option to file a complaint about LCSC by referring to the following list of state agencies (SHEEO State Authorization Survey: Student Complaint Information by State and Agency) in compliance with the federal Department of Education regulators. We ask that you please attempt to resolve all complaints with the college prior to going to any outside agency.