Business & Computers
In a world that seems to be changing faster than ever, problem-solving skills are essential. This course will give you an overview of the entire creative problem-solving process. You will learn key tools to solve problems that can be used every day. Skills such as brainstorming, information gathering, analyzing data, asking the right questions, and selecting a solution.
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This training focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with our employees through understanding and strategic goal setting.
Workshop Objectives:
- Define coaching, mentoring and the GROW model.
- Identify and set appropriate goals using the SMART technique of goal setting.
- Identify the steps necessary in defining the current state or reality of your employee’s situation.
- Identify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans.
- Identify the benefits of building and fostering trust with your employee.
- Identify the steps in giving effective feedback while maintaining trust.
- Identify and overcoming common obstacles.
- Identify when the coaching is at an end and transitioning your employee to other growth opportunities.
- Identify the difference between mentoring and coaching.
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This course will introduce you to innovative techniques to analyze and evaluate problems in order to realize hidden value and new opportunities. You will gain an understanding of the components of critical thinking. You will learn skills to distinguish relevant and irrelevant information, evaluate information, utilize non-linear and logical thinking, and more. This course can help you be more productive in your career and everyday life.
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Each and every one of us serves customers, whether we realize it or not. This workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. You will gain a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
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Management must be effective for the success of any business. Unfortunately, it is all too easy to overlook the training and development of new managers. In this workshop, we will discuss strategies for developing new managers and determine core roles and competencies for new managers. You will gain an understanding of the importance of continuous development and be able to apply principles of manager development in your own organization.
In this 3-hour workshop we'll help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking. We will also identify the skills needed in starting a conversation, moving a conversation along, and progressing conversations to higher levels.
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This 3-hour session is specially designed for people who have never used Excel. The pace is easy for beginners to keep up. Learn the basics of creating a worksheet, selecting cells and typing in data among a few other basic tasks. We have found that some students who enroll in the Excel: The Basics have trouble keeping up with the goals of that course. This class is designed to have a slower pace, especially for the Excel beginner. Once you complete this course and you are ready for more, Excel the Basics class will be ready for you.
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In this 4-hour session, you will learn the most commonly used menu options in Excel. Learn to compile data, build charts, and track statistics. You will learn to create worksheets that perform simple calculations and techniques to manipulate data into a presentable format. It is suggested students enrolling in this course be familiar with a computer keyboard. It is also an advantage if you have had some exposure to the use of Excel.
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In this class, you will learn to use spreadsheets to track inventory, sales, personnel and other important data. You will learn to use formulas and work with multiple spreadsheets, as well as how to insert charts, graphs, and create multiple pages of interlinking data. You will learn how to use formulas for increased proficiency. If you have experience with Excel, and want to move to a higher level of use with the tasks listed above, this course will work for you.
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In this comprehensive course, you'll learn how to use Pivot Tables to quickly summarize and analyze data. We'll cover everything from the basics to advanced techniques like grouping data and creating calculated fields. You will also learn how to create clear and concise charts and graphs to help you better understand and communicate your data.
But that's not all! This class will teach you how to customize charts and graphs, choose the right chart type for your data, and add data labels to make your charts more informative.
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